Associate, Relationship Management & Client Growth

GAMUDA BERHAD; Dengkil; Presencial; MYR 48 000 - 72 000; Tempo integral

Resumo da oferta

Gamuda Berhad seeks an Associate - Relationship Management, Sales and Marketing to support cultivation and maintenance of client relationships. You will enhance customer satisfaction, foster loyalty, and identify opportunities for growth, acting as the key contact bridging clients with sales and marketing teams.

The role emphasizes customer-centric interactions, renewal support, and cross-sell opportunities across multiple accounts within Gamuda Berhad's property and infrastructure portfolio.

Qualificações

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in a customer-facing role, sales support, or account coordination.
• Proficiency in CRM software (Salesforce, HubSpot) and Google Workspace.
• Strong communication and interpersonal skills.

Responsabilidades

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
• Proactively check in with clients to gauge satisfaction and identify potential concerns.
• Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.
• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Conhecimentos

Relationship management

Customer-facing

Communication

Multitasking

Formação académica

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Ferramentas

Salesforce

HubSpot

Google Workspace

Descrição da oferta de emprego

Gamuda Berhad seeks an Associate - Relationship Management, Sales and Marketing to support cultivation and maintenance of client relationships. You will enhance customer satisfaction, foster loyalty, and identify opportunities for growth, acting as the key contact bridging clients with sales and marketing teams.

The role emphasizes customer-centric interactions, renewal support, and cross-sell opportunities across multiple accounts within Gamuda Berhad's property and infrastructure portfolio.