CRM Intern: Customer Loyalty & Engagement

GAMUDA; Petaling Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

GAMUDA seeks a Customer Relationship Management professional in Petaling Jaya to maintain strong relationships with existing customers, including non-buyers, and to develop loyalty and advocacy through strategic planning.

Responsibilities include managing customer feedback across channels, reviewing CRM processes, handling EDM blasting, analyzing usage data, supporting engagement initiatives, segmentation, and ensuring QHSE compliance. May perform other duties as needed.

Qualifications

• Bachelor’s degree in a related field including marketing, business and commerce or any other related field.
• Please indicate your internship period (DD.MM.YYYY to DD.MM.YYYY) on your resume.
• Able to start from July/Aug onwards

Responsibilities

• To manage customer feedback & enquiries across channels (CRM Hotline, WhatsApp, Email & GL Lifestyle App).
• Review & revise CRM Customer Support & Case Management GLPP from time to time to ensure best practice across BUs.
• To manage EDM blasting: ensure compliance with GLPP, coordinate EDM types and audiences.
• Data analysis on EDM subscriptions balance & expiry; track EDM effectiveness.
• Support the implementation of customer engagement initiative and advocacy program.
• Support the segmentation strategy to drive customer engagement.
• Comply with Quality, Safety & Health and Environment policies relevant to the job scope.
• Any other duties as assigned by Management.

Skills

Attention to detail

Communication skills (English & Malay)

Interpersonal skills

Team player

Self-motivation

Education

Bachelor's degree in marketing, business, or commerce (or related field)

Tools

Word

Excel

PowerPoint

Job description

GAMUDA seeks a Customer Relationship Management professional in Petaling Jaya to maintain strong relationships with existing customers, including non-buyers, and to develop loyalty and advocacy through strategic planning.

Responsibilities include managing customer feedback across channels, reviewing CRM processes, handling EDM blasting, analyzing usage data, supporting engagement initiatives, segmentation, and ensuring QHSE compliance. May perform other duties as needed.