Associate - Relationship Management

GAMUDA BERHAD; Dengkil; In loco; MYR 48.000 - 72.000; Tempo pieno

Descrizione del lavoro

Gamuda Berhad seeks an Associate - Relationship Management, Sales and Marketing to support cultivation and maintenance of client relationships. You will enhance customer satisfaction, foster loyalty, and identify opportunities for growth, acting as the key contact bridging clients with sales and marketing teams.

The role emphasizes customer-centric interactions, renewal support, and cross-sell opportunities across multiple accounts within Gamuda Berhad's property and infrastructure portfolio.

Competenze

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in a customer-facing role, sales support, or account coordination.
• Proficiency in CRM software (Salesforce, HubSpot) and Google Workspace.
• Strong communication and interpersonal skills.

Mansioni

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
• Proactively check in with clients to gauge satisfaction and identify potential concerns.
• Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.
• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Conoscenze

Relationship management

Customer-facing

Communication

Multitasking

Formazione

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Strumenti

Salesforce

HubSpot

Google Workspace

Descrizione del lavoro

Gamuda Land, the property arm of Gamuda Berhad [Co. Regn. No. 197601003632 (29579-T)]- the monumental nation builder with a spectrum of experience and expertise in engineering, construction and infrastructure concessions.

Gamuda Land has over two decades of experience in developing townships, high-rise developments, country clubs and commercial centres. Some of its high profile, award-winning projects in Malaysia include Horizon Hills, Kota Kemuning, Jade Hills and Valencia among others; more notably, its international foothold is further strengthened by its overseas projects in Australia, Singapore and Vietnam respectively, some of which have also won numerous awards

Company description:

Gamuda Land, the property arm of Gamuda Berhad [Co. Regn. No. 197601003632 (29579-T)]- the monumental nation builder with a spectrum of experience and expertise in engineering, construction and infrastructure concessions.

Gamuda Land has over two decades of experience in developing townships, high-rise developments, country clubs and commercial centres. Some of its high profile, award-winning projects in Malaysia include Horizon Hills, Kota Kemuning, Jade Hills and Valencia among others; more notably, its international foothold is further strengthened by its overseas projects in Australia, Singapore and Vietnam respectively, some of which have also won numerous awards

Job Summary

The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Key Responsibilities

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
• Proactively check in with clients to gauge satisfaction and identify potential concerns.
• Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.
• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in a customer-facing role, sales support, or account coordination.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Google Workspace (Google Doc, Google Sheet, Google Slides).
• Strong communication and interpersonal skills.

Skills & Abilities

• Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.
• Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.
• Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.
• Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.
• Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.

Expected Minimum Years of Experience

Not Needed

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Engineering & Project Management Services 5,001-10,000 employees

Founded in 1976, Gamuda Berhad has grown into a regional engineering, property, and infrastructure leader. We're known for our innovative solutions and commitment to excellence, with a presence across Malaysia, Taiwan, Singapore, Australia, the United Kingdom, India, Vietnam, Bahrain, and Qatar. Our digital transformation journey began five decades ago, exemplified by our early adoption during the Stormwater Management and Road Tunnel (SMART) project. Renowned for pioneering iconic solutions like the Autonomous Tunnel Boring Machine (A-TBM), we continue to shape the infrastructure landscape with our vision: "Leading the region in breakthrough solutions."

Founded in 1976, Gamuda Berhad has grown into a regional engineering, property, and infrastructure leader. We're known for our innovative solutions and commitment to excellence, with a presence across Malaysia, Taiwan, Singapore, Australia, the United Kingdom, India, Vietnam, Bahrain, and Qatar. Our digital transformation journey began five decades ago, exemplified by our early adoption during the Stormwater Management and Road Tunnel (SMART) project. Renowned for pioneering iconic solutions like the Autonomous Tunnel Boring Machine (A-TBM), we continue to shape the infrastructure landscape with our vision: "Leading the region in breakthrough solutions."

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