Client Relationship & Growth Associate

GAMUDA; Dengkil; On-site; MYR 45,000 - 74,000; Full time

Job summary

GAMUDA is seeking an Associate - Relationship Management, Sales and Marketing in Malaysia to support cultivating and maintaining strong relationships with existing clients. The role emphasizes customer satisfaction, loyalty, and growth opportunities, acting as a bridge between clients and the sales/marketing teams.

Responsibilities include serving as the primary contact for clients, resolving inquiries, and identifying upsell possibilities. Strong CRM and communication skills are essential.

Qualifications

• Bachelor’s degree in a related field as listed in the job description.
• Experience in a customer-facing role, sales support, or account coordination.
• Proficiency with CRM software and Google Workspace suites.

Responsibilities

• Serve as primary point of contact for assigned clients and build rapport.
• Address inquiries, provide product/service information, and resolve issues.
• Proactively check in with clients to gauge satisfaction and risks.
• Identify upsell/cross-sell opportunities within existing accounts.

Skills

Relationship building

CRM proficiency

Communication

Multitasking

Education

Bachelor’s degree in Business Administration/Marketing/Communications

Tools

Salesforce

HubSpot

Google Workspace

Job description

GAMUDA is seeking an Associate - Relationship Management, Sales and Marketing in Malaysia to support cultivating and maintaining strong relationships with existing clients. The role emphasizes customer satisfaction, loyalty, and growth opportunities, acting as a bridge between clients and the sales/marketing teams.

Responsibilities include serving as the primary contact for clients, resolving inquiries, and identifying upsell possibilities. Strong CRM and communication skills are essential.