Associate Manager, B2B Sales Support

Concentrix; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Concentrix is seeking an Associate Manager, B2B Sales Support in Kuala Lumpur to supervise the Sales Support team, ensuring client satisfaction and SLA adherence. You will align KPIs with sales and clients, drive execution, and lead performance reviews in a dynamic environment.

The role requires strong leadership, clear communication, and collaboration across cross-functional teams to optimize processes and improve the customer experience for assigned clients.

Qualifications

• Experience leading a Sales Support or operations team.
• Familiarity with KPI tracking and performance reviews.
• Strong communication and client-facing collaboration skills.

Responsibilities

• Supervise day-to-day activities of a Sales Support team to ensure client support and SLA adherence.
• Monitor performance metrics and staff-related matters to support team development and engagement.
• Conduct regular performance reviews and ensure adherence to performance management processes.
• Identify and develop succession plans for potential leaders within the team.
• Facilitate management meetings to update on business progress and motivate team members.
• Lead internal reviews and alignment meetings with clients and sales counterparts to achieve outcomes.
• Collaborate with cross-functional teams to optimize processes and enhance customer experience.

Skills

Team leadership

KPI management

Stakeholder collaboration

Job description

Job Title: Associate Manager, B2B Sales Support

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
• Monitor and review performance metrics and staff-related matters to support team development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English

Time Type: Full time

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Hirer responsiveness Salary match Number of applicants

Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more