Specialist, Customer Acquisition (Mandarin Verbal Communication Only)

CONCENTRIX SREV MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

Concentrix SREV Malaysia Sdn Bhd in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Mandarin Verbal Communication Only) to develop and maintain relationships with partners and drive pipelines across the region. The role requires a Diploma or higher with 1–2 years of B2B Inside Sales, Account Management, Tele-Sales, or Customer Success experience and is limited to local Malaysian applicants.

You will collaborate with sales, marketing, and support teams to ensure a seamless partner

Qualifications

• Minimum Diploma or above with 1-2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Local Malaysian only.
• Strong relationship-building and communication skills.
• Experience in channel sales, account management, or partnership roles.
• Understanding of B2B business ecosystem.
• Ability to manage multiple partners and prioritize tasks.
• Data-driven mindset with strong reporting and forecasting skills.
• Comfortable presenting to stakeholders and driving business conversations.

Responsibilities

• Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.
• Serve as the primary point of contact for assigned partners.
• Conduct regular business reviews to align goals, performance, and action plans.
• Create joint business plans with partners to drive pipelines, revenue, and market expansion.
• Identify opportunities for upselling, cross-selling, and co-selling with partners.
• Monitor partner performance against agreed KPIs and take corrective actions where required.
• Execute MQL lead as assigned to respective countries.
• Drive partner-led sales motions and support partners through the entire sales cycle.
• Collaborate with internal sales teams to co-sell into key accounts.
• Forecast partner revenue accurately and track ongoing deal progress.
• Equip partners with product, technical, and sales knowledge needed to be successful.
• Coordinate training programs, workshops, and certifications.
• Ensure partners understand product updates, competitive positioning, and value propositions.
• Work with partners to develop and execute co-marketing campaigns.
• Promote partner-led events, webinars, and demand-generation activities.
• Support partners in building strong market presence and brand alignment.
• Ensure partners adhere to company policies, programs, and compliance requirements.
• Manage partner onboarding processes to ensure smooth activation.
• Use CRM tools to track partner engagements, opportunities, and overall business health.
• Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.
• Provide partner feedback to product and leadership teams for continuous improvement.

Skills

Relationship-building

Communication skills

Channel sales

Account management

Forecasting

Presentation skills

Education

Diploma or higher

Job description

Specialist, Customer Acquisition (Mandarin Verbal Communication Only)

Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.

Serve as the primary point of contact for assigned partners.

Conduct regular business reviews to align goals, performance, and action plans.

Create joint business plans with partners to drive pipelines, revenue, and market expansion.

Identify opportunities for upselling, cross-selling, and co-selling with partners.

Monitor partner performance against agreed KPIs and take corrective actions where required.

Execute MQL lead as assigned to respective countries.

Drive partner-led sales motions and support partners through the entire sales cycle.

Collaborate with internal sales teams to co-sell into key accounts.

Forecast partner revenue accurately and track ongoing deal progress.

Equip partners with product, technical, and sales knowledge needed to be successful.

Coordinate training programs, workshops, and certifications.

Ensure partners understand product updates, competitive positioning, and value propositions.

Work with partners to develop and execute co-marketing campaigns.

Promote partner-led events, webinars, and demand-generation activities.

Support partners in building strong market presence and brand alignment.

Ensure partners adhere to company policies, programs, and compliance requirements.

Manage partner onboarding processes to ensure smooth activation.

Use CRM tools to track partner engagements, opportunities, and overall business health.

Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.

Provide partner feedback to product and leadership teams for continuous improvement.

Requirements

Minimum Diploma or above with 1-2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.

Local Malaysian only

Strong relationship-building and communication skills.

Experience in channel sales, account management, or partnership roles.

Understanding of B2B business ecosystem

Ability to manage multiple partners and prioritize tasks.

Data-driven mindset with strong reporting and forecasting skills.

Comfortable presenting to stakeholders and driving business conversations.

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more