B2B Sales Support Lead - Team & Client Excellence

Concentrix; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 160,000; Full time

Job summary

Concentrix in Kuala Lumpur, Malaysia is seeking an Associate Manager to supervise the Sales Support team. The role focuses on driving performance, KPI alignment, and SLA compliance to deliver superior client support in a dynamic environment.

The position emphasizes leadership, cross-functional collaboration, and continuous process improvement to optimize customer experience for assigned clients.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to SLAs.
• Monitor and review performance metrics and staff-related matters to support team development and engagement.
• Conduct regular performance reviews with team members and ensure adherence to the performance management process.
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline.
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members.
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes.
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients.
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations.

Job description

Concentrix in Kuala Lumpur, Malaysia is seeking an Associate Manager to supervise the Sales Support team. The role focuses on driving performance, KPI alignment, and SLA compliance to deliver superior client support in a dynamic environment.

The position emphasizes leadership, cross-functional collaboration, and continuous process improvement to optimize customer experience for assigned clients.