Associate, Partner Success

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix is seeking an Associate, Partner Success in Kuala Lumpur to drive channel sales with key partners and manage relationships across the sales cycle. You will enable the sales process, deliver training, and coordinate escalations while ensuring customer satisfaction and revenue growth.

The role requires strong channel and account management skills, experience with IT partners/resellers, and knowledge of cloud/IT SaaS solutions.

Qualifications

• Minimum 3 years of experience in channel sales.
• Strong channel management and account management experience.
• Proven experience working with IT partners / resellers.
• Exposure to Cloud and/or IT (SaaS) solutions.
• Strong command of English, both written and spoken.

Responsibilities

• Improve retention and revenue growth for a base while providing accurate sales forecasts.
• Hit defined metrics by promoting products to strategic channel partners.
• Conduct monthly/quarterly reviews and health checks with partners.
• Create talk tracks on customer health and use data to identify at‑risk customers.
• Maintain channel health and satisfaction, evaluating experience and feedback for improvements.
• Manage channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team on product value.
• Handle high volumes of customer contacts by phone and email.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene and ensure relevant data capture.

Skills

Channel sales

Channel management

Account management

IT partners / resellers

Cloud/IT SaaS knowledge

English proficiency

Job description

Job Title: Associate, Partner Success

Job Description

The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured

Requirements

• Minimum 3 years of experience in channel sales
• Strong channel management and account management experience
• Proven experience working with IT partners / resellers
• Exposure to Cloud and/or IT (SaaS) solutions
• Strong command of English, both written and spoken

Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type: Full time

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Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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