Advisor II, B2B Sales (English Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Concentrix is seeking an Advisor II, B2B Sales (English Speaker) in Kuala Lumpur. The role involves selling client products and providing basic customer service support through inbound/outbound calls and online channels.

You will process orders, deliver information, and strive to meet sales targets with professional, empathetic service. You will maintain knowledge of products, pricing, and promotions while ensuring KPIs are met and customer satisfaction remains high.

Qualifications

• Experience in selling products/services over the phone or internet.
• Ability to meet sales targets and improve sales on every call.
• Strong communication and interpersonal skills to build rapport with customers.

Responsibilities

• Interface with customers via inbound or outbound calls and the Internet to sell products and services.
• Process orders and sales; provide/receive information to assist customers.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service levels meet KPIs and contractual goals.
• Greet customers professionally and listen to understand needs.
• Clarify requirements and provide appropriate resolutions.
• Document work accurately and completely in accounts.

Skills

Sales targets

Customer service

Communication

English

Job description

Job Title: Advisor II, B2B Sales (English Speaker)

Job Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Time Type: Full time 2026-05-23

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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