Workshop Assistant Manager

Hong Seng Assembly Sdn Bhd; Klang City, Port Klang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hong Seng Assembly Sdn Bhd in Klang is seeking a capable operations supervisor to oversee daily workshop activities. You will lead technicians and support staff, plan manpower and resources, and ensure servicing and repairs meet quality standards and timelines.

The role requires strong planning, problem-solving, and communication skills, with a focus on safety and customer satisfaction. Experience in supervisory roles and a hands-on approach are essential for success.

Qualifications

• SPM / Diploma / Degree in Automotive, Mechanical Engineering, Business Management, or related field.
• 3–5 years of experience in workshop operations, automotive servicing, repair management or related field.
• Prior supervisory/managerial experience is an added advantage.
• Strong knowledge of vehicle servicing, repair processes, and workshop workflow.
• Good communication and customer service skills.

Responsibilities

• Oversee daily workshop operations to ensure smooth and efficient workflow.
• Lead, supervise, and coordinate technicians and support staff.
• Plan and allocate manpower, equipment, tools, and resources as required.
• Ensure all servicing and repair works meet quality standards and deadlines.
• Monitor productivity and improve workshop processes to increase efficiency.
• Maintain proper work procedures, safety standards, and safe working environment.
• Handle personnel matters including attendance, discipline, training, and performance.
• Attend to customer inquiries, provide service estimates, and ensure satisfaction.
• Identify and resolve technical issues and workflow challenges.
• Monitor costs, control expenses, and manage inventory where needed.
• Prepare reports and provide updates to Management.

Skills

Leadership

Staff supervision

Planning

Problem solving

Communication

Education

SPM / Diploma / Degree in Automotive, Mechanical Engineering, or related field

Tools

MS Office

Job description

Oversee the daily operations of the workshop to ensure a smooth, efficient, and effective workflow.

Lead, supervise, and coordinate technicians and support staff.

Plan and allocate manpower, equipment, tools, and other resources according to operational requirements.

Ensure all servicing and repair works are completed on time and meet the required quality standards.

Monitor workshop productivity and improve workflow processes to increase efficiency.

Implement and maintain proper work procedures, quality standards, and safety practices.

Ensure compliance with health and safety requirements and maintain a safe working environment.

Handle personnel matters, including staff attendance, discipline, training, performance monitoring, and staff motivation.

Attend to customer inquiries, provide service or repair estimates, and ensure customer satisfaction.

Identify and resolve technical issues, operational problems, and workflow challenges.

Monitor workshop costs, control expenses, and manage inventory where required.

Ensure proper maintenance, usage, and safekeeping of workshop equipment, tools, and company assets.

Assist in arranging debtor collection and follow up on outstanding payments, where necessary.

Prepare reports and provide updates to Management as required.

Perform any other ad-hoc duties assigned by Management or the immediate superior.

Requirements

Candidate must possess at least SPM / Diploma / Degree in Automotive, Mechanical Engineering, Business Management, or a related field.

Minimum 3 to 5 years of working experience in workshop operations, automotive servicing, repair management, or a related field.

Prior experience in a supervisory or managerial role will be an added advantage.

Good knowledge of vehicle servicing, repair processes, workshop workflow, and technical troubleshooting.

Able to lead, supervise, and motivate technicians and support staff.

Strong planning, coordination, problem-solving, and decision-making skills.

Good communication and customer service skills.

Possess basic computer skills and able to prepare reports when required.

Responsible, disciplined, hands-on, and able to work independently.

Vehicle Services & Repair 11-50 employees

We are continuously exploring and developing the commercial vehicle market with our tailor‑made drive‑away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.

We are continuously exploring and developing the commercial vehicle market with our tailor‑made drive‑away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.