Assistant Sales Manager PFi

RHB Group; Raub; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

The RHB Group in Malaysia is seeking a results-driven Personal Financing-i Sales Executive to solicit and promote PF-i products, and to achieve personal and Group KPIs. You will prepare sales plans, set appointments, and engage customers from initial contact through to closing.

You will ensure a superior customer experience, maintain compliance with bank policies, and help keep the sales hub well organized.

Qualifications

• Bachelor Degree in any related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Strong selling and negotiation skills.
• Clear interpersonal and service orientation.
• Good communication skills.
• Basic understanding of finance and banking products.

Responsabilités

• Solicit and promote PF-i products to achieve sales KPIs.
• Deliver superior customer experience in line with bank standards.
• Ensure compliance with bank policies and protect the bank's image.
• Maintain and organize the sales centre to meet quality standards.
• Cross-sell other retail banking products where appropriate.

Connaissances

Selling skills

Negotiation skills

Interpersonal skills

Communication skills

Service orientation

Formation

Bachelor Degree

Description du poste

Primary Objective:

• Solicit and promote sales of Personal Financing-i (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products