Assistant Sales Manager, PF-i

RHB Banking Group; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

RHB Banking Group in Kuala Lumpur is seeking a Sales professional to promote PF-i products, hit individual targets, and build strong customer relationships. You will plan proactively, set appointments, and visit customers while cross-selling banking products.

The role emphasizes a high standard of customer experience and strong market engagement. Requirements include a Bachelor’s degree and at least 1 year in sales/customer service, with excellent communication, negotiation, and interpersonal

Qualifications

• Bachelor's degree in any related field.
• Minimum 1 year of experience in sales and customer service.
• Basic understanding of finance and banking products.
• Strong selling, negotiation, and communication skills.

Responsibilities

• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute to Group targets.
• Prepare and execute sales plans for prospective customers.
• Set appointments and conduct sales visits to new-to-bank customers.
• Cross-sell retail banking products such as ASB, Credit Cards, Deposits, etc.
• Maintain a high standard of customer experience in line with bank standards.

Skills

Sales skills

Negotiation

Interpersonal skills

Communication skills

Customer service mindset

Community engagement

Self-motivation

Education

Bachelor's Degree

Tools

Basic computer skills

Job description

Sales

• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and proactively execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and conduct sales visits as necessary, prospecting and engaging new-to-bank customers.
• Cross-sell other retail banking products such as ASB, Credit Cards, Deposits, etc.

Key Responsibilities:

• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and proactively execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and conduct sales visits as necessary, prospecting and engaging new-to-bank customers.
• Cross-sell other retail banking products such as ASB, Credit Cards, Deposits, etc.

Customer Service

• Ensure a high standard of customer experience in line with the Bank’s quality and standards.

Compliance

• Adhere to policies and procedures set by the Bank.
• Protect and uphold the image and brand of the Bank.

Operations

• Maintain the physical sales centre or sales hub to meet the Bank’s quality and standards.

Requirements

• Bachelor’s Degree in any related field.
• Minimum 1 year of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
• Comfortable engaging with people and taking personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
• Ability to relate and connect with the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.