Assistant Sales Manager, PF-i

RHB Group; Parit Buntar; On-site; MYR 33,000 - 56,000; Full time

Job summary

RHB Group in Malaysia is seeking a Sales Officer to promote Personal Financing products and deliver a superior customer experience. You will work on achieving sales targets, developing plans, and engaging new customers while maintaining high compliance with bank policies.

The role requires a Bachelor’s degree, 1 year of sales/customer service experience, and strong communication, negotiation, and interpersonal skills.

Qualifications

• Bachelor Degree - Any related field.
• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Comfortable engaging people and taking responsibility for delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service orientation.
• Demonstrate initiative, perseverance and passion in fast paced environment.
• Ability to relate and connect to local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales calls, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.
• Ensure high standard of customer experience in line with the Bank's quality standards.
• Ensure compliance to the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.
• Ensure that the physical sales centre or sales hub is well maintained in line with quality standards.

Skills

Sales skills

Negotiation skills

Interpersonal skills

Communication skills

Education

Bachelor's Degree - Any related field

Job description

Primary Objective:

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills