Assistant Operations Manager — Center Ops & Process Improvement

Carsome Sdn Bhd; Kangar; On-site; MYR 78,000 - 100,000; Full time

Job summary

Carsome Sdn Bhd is seeking an experienced professional to oversee administrative operations at the Experience Center, reporting to the Branch Manager. You will manage the Branch Support Admin and support retail operations in line with OKRs and SOPs, ensuring timely processing of orders, loans, and ownership transfers.

The role requires a Bachelor's degree in a relevant field, 5 years of experience, strong MS Office skills, and excellent communication.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.
• Ability to multitask and work as a team.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders and bookings to ensure delivery.
• Monitor In-Processing activities from loan applications to disbursements.
• Train and develop Branch Support Admin to perform tasks meeting TAT & SLA.
• Ensure data compliance and accuracy within CMS for all entries by BSA.
• Co-manage petty cash and oversee branch expenses and reimbursements.
• Advocate usage and tracking of CMS discounts and vouchers.
• Produce all required reports in a timely and accurate manner.
• Involve in other company activities as assigned.

Skills

Problem solving

Interpersonal skills

Communication skills

Teamwork

Multitasking

Independence

Education

Accounting/Finance/Business/Economics degree

Tools

Microsoft Office

Job description

Carsome Sdn Bhd is seeking an experienced professional to oversee administrative operations at the Experience Center, reporting to the Branch Manager. You will manage the Branch Support Admin and support retail operations in line with OKRs and SOPs, ensuring timely processing of orders, loans, and ownership transfers.

The role requires a Bachelor's degree in a relevant field, 5 years of experience, strong MS Office skills, and excellent communication.