Experience Center Operations Manager

Carsome Sdn Bhd; Tanah Merah; On-site; MYR 67,000 - 100,000; Full time

Job summary

CARSOME Sdn Bhd is seeking an Assistant Operations Manager to oversee administrative and operational matters at the Experience Center, reporting to the Branch Manager.

Responsibilities include optimizing branch processes, managing orders and loans from submission to disbursement, and ensuring data integrity in CMS while coordinating with banks and marketing teams. Industry experience in HP banking is preferred.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track and coordinate customer orders with consultants and admin staff to ensure delivery.
• Monitor loan in-processing activities from applications to disbursements.
• Train and developBranch Support Admin to meet TAT & SLA.
• Ensure data compliance and accuracy in CMS for all entries.
• Liaise with marketing officers regarding loan submissions and disbursements.
• Handle cash payments via cards and complete bank settlements.
• Ensure retail operation processes adhere to Retail SOP and OKRs.
• Prepare PR/PO for invoices and support finance with vendor bills.
• Encourage automation in loan submissions via banks' e-portals.

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

CARSOME Sdn Bhd is seeking an Assistant Operations Manager to oversee administrative and operational matters at the Experience Center, reporting to the Branch Manager.

Responsibilities include optimizing branch processes, managing orders and loans from submission to disbursement, and ensuring data integrity in CMS while coordinating with banks and marketing teams. Industry experience in HP banking is preferred.