Assistant Manager Branch Operation (Semenyih)

Carsome Sdn Bhd; Semenyih; On-site; MYR 70,000 - 110,000; Full time

Job summary

CARSOME Sdn Bhd in Semenyih is seeking an Assistant Manager Branch Operation to oversee administrative and operational matters at the Experience Center. You will report to the Branch Manager and support Country Retail Operations while guiding the Branch Support Admin.

Your role includes improving branch processes, tracking orders from booking to delivery, monitoring loan in-processing to disbursement, training staff, ensuring data accuracy in CMS, coordinating fleet movements, handling payments,

Qualifications

• Bachelor's Degree or Professional Qualification in the relevant discipline.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders from booking to delivery.
• Monitor and track In-Processing activities from Loan Applications to Disbursements.
• Train and develop Branch Support Admin to meet TAT & SLA.
• Enforce Data Compliance and Data Accuracy within CMS.
• Liaise on Fleet movement between Experience Centers.
• Follow-up with Marketing Officers regarding status of Loan Submissions.
• Collect Cash Payments and manage Bank Settlements.
• Ensure retail operation processes follow Retail SOP and OKR.
• Prepare PR/PO for invoices charged by Panel Vendors.
• Co-manage Petty Cash Management.
• Encourage automation via Banks’ e-dealers/e-portals.
• Advocate usage of CMS Discounts and e-transfer Ownership transfers.
• Ensure timely and accurate management reports.
• Participate in other Company activities.

Skills

Problem solving

Attention to detail

Independent work

Teamwork

Communication skills

Interpersonal skills

Education

Bachelor's degree or professional qualification

Tools

Microsoft Office

Job description

Assistant Manager Branch Operation (Semenyih)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online & Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions
• including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform
• Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements
• towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in a timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Your Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my