Assistant Operations Manager

Chua's Home Sdn. Bhd.; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

6 Working Days per week

EPF

SOCSO

EIS

Job summary

Chua's Home Sdn. Bhd. – Damansara, Selangor is seeking an experienced Operations Lead to manage about 70 Airbnb/short-term rental units and oversee daily operations. You will develop SOPs, coordinate guest check-ins/outs, and ensure service quality across housekeeping, maintenance and guest support.

Strong leadership, problem-solving and organisation are essential, with 2–3 years in Airbnb/hospitality operations. Mandarin-speaking candidates are preferred for communication needs.

Qualifications

• Minimum 2–3 years of relevant experience in Airbnb, homestay, short-term rental, property management, hotel, or hospitality operations.
• Proven experience in Airbnb or short-term rental operations is required. Applications without relevant experience will not be considered.
• Experience managing multiple units/properties is preferred; ability to handle approximately 70 rental units.
• Able to develop, implement, and improve SOPs, operational systems, and workflows to ensure smooth and efficient daily operations.
• Mandarin-speaking candidates are preferred due to communication requirements.
• Strong leadership, communication, problem-solving, and organisational skills.
• Able to work independently, manage daily operations, and handle multiple tasks efficiently.
• Proactive and hands-on, with the ability to identify operational issues and implement effective solutions.

Responsibilities

• Manage and oversee the daily operations of approximately 70 Airbnb / short-term rental units.
• Review existing processes and implement proper SOPs and systems to improve operational efficiency, consistency, and service quality.
• Coordinate check-ins, check-outs, bookings, guest enquiries, and customer service.
• Monitor unit cleanliness, maintenance, repairs, and housekeeping schedules to ensure all properties are well maintained.
• Manage and coordinate with housekeeping staff, maintenance teams, and other service providers.
• Handle guest complaints and operational issues professionally and ensure timely solutions.
• Monitor occupancy, bookings, and overall operational performance of the properties.
• Ensure all units are ready for guests and maintain a high standard of cleanliness and service.
• Prepare operational reports and support management in improving overall property performance.
• Take initiative to identify gaps in current operations and establish practical systems and procedures to improve the overall management of the properties.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Mandarin

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Chua's Home Sdn. Bhd. – Damansara, Selangor

Minimum 2–3 years of relevant experience in Airbnb, homestay, short-term rental, property management, hotel, or hospitality operations.

Proven experience in Airbnb or short-term rental operations is required. Applications without relevant experience will not be considered.

Experience managing multiple units/properties is preferred; ability to handle approximately 70 rental units.

Able to develop, implement, and improve SOPs, operational systems, and workflows to ensure smooth and efficient daily operations.

Mandarin-speaking candidates are preferred due to communication requirements.

Strong leadership, communication, problem-solving, and organisational skills.

Able to work independently, manage daily operations, and handle multiple tasks efficiently.

Proactive and hands-on, with the ability to identify operational issues and implement effective solutions.

Only candidates with relevant Airbnb experience will be considered. Applicants without relevant experience are kindly advised not to apply.

Requirements

• Minimum 2–3 years of relevant experience in Airbnb, homestay, short-term rental, property management, hotel, or hospitality operations.
• Proven experience in Airbnb or short-term rental operations is required. Applications without relevant experience will not be considered.
• Experience managing multiple units/properties is preferred; ability to handle approximately 70 rental units.
• Able to develop, implement, and improve SOPs, operational systems, and workflows to ensure smooth and efficient daily operations.
• Mandarin-speaking candidates are preferred due to communication requirements.
• Strong leadership, communication, problem-solving, and organisational skills.
• Able to work independently, manage daily operations, and handle multiple tasks efficiently.
• Proactive and hands-on, with the ability to identify operational issues and implement effective solutions.

Important Note:

Only candidates with relevant Airbnb experience will be considered. Applicants without relevant experience are kindly advised not to apply.

Responsibility

• Manage and oversee the daily operations of approximately 70 Airbnb / short-term rental units.
• Review existing processes and implement proper SOPs and systems to improve operational efficiency, consistency, and service quality.
• Coordinate check-ins, check-outs, bookings, guest enquiries, and customer service.
• Monitor unit cleanliness, maintenance, repairs, and housekeeping schedules to ensure all properties are well maintained.
• Manage and coordinate with housekeeping staff, maintenance teams, and other service providers.
• Handle guest complaints and operational issues professionally and ensure timely solutions.
• Monitor occupancy, bookings, and overall operational performance of the properties.
• Ensure all units are ready for guests and maintain a high standard of cleanliness and service.
• Prepare operational reports and support management in improving overall property performance.
• Take initiative to identify gaps in current operations and establish practical systems and procedures to improve the overall management of the properties.

Benefits

• Benefits
• Annual Leave
• Medical Leave
• 6 Working Days per week
• EPF
• SOCSO
• EIS