Operations Manager – Hospitality

Jobstreet Malaysia; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operations Manager to lead the hotel’s day-to-day operations and work closely with senior management. The role focuses on driving service excellence, operational efficiency, and strategic contribution to overall hotel performance.

You will manage multiple departments, coach a high-performing team, and participate in budgeting, cost controls, and manpower planning in a fast-paced hospitality environment.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management or related field.
• Minimum 5–8 years in hotel/hospitality with at least 2–3 years in a managerial/supervisory role.
• Strong understanding of hotel operations and inter-department coordination.

Responsibilities

• Oversee daily hotel operations and ensure smooth business performance.
• Coordinate performance across Front Office, Housekeeping, F&B, Engineering and other departments.
• Ensure SOPs, service standards, policies and procedures are consistently applied.

Education

Diploma or Bachelor’s Degree in Hospitality Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a well-established and growing Malaysian business group with diversified business interests and a growing presence in the hospitality industry. Our hospitality portfolio includes hotels and resorts located in key destinations, with a strong commitment to delivering quality guest experiences, operational excellence, and sustainable business growth.

About the role

We are seeking a passionate and experienced Operations Manager to join our hospitality team. This role offers the opportunity to take a key leadership role in the overall hotel operation, work closely with senior management, and gain exposure to strategic decision-making. You will develop and strengthen leadership capabilities through managing multiple operational functions, drive service improvement initiatives, and contribute directly to the hotel's business performance.

Key responsibilities

• Oversee the daily operations of the hotel and ensure smooth and efficient business operations
• Coordinate and monitor the performance of various hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and other operational functions
• Ensure consistent implementation of hotel SOPs, service standards, policies, and operational procedures
• Drive guest satisfaction and service excellence by monitoring guest feedback and implementing appropriate service recovery initiatives
• Work closely with department heads to resolve operational issues and improve overall efficiency
• Monitor operational performance and identify opportunities for continuous improvement
• Assist the General Manager in implementing business strategies and achieving the hotel's operational and financial objectives
• Lead, coach, and develop the hotel team to build a positive and high-performing working culture
• Support manpower planning, staff scheduling, training, and performance management
• Monitor operational expenses and identify opportunities for effective cost control

About you

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• Minimum 5-8 years of relevant experience in the hotel or hospitality industry, with at least 2-3 years in a managerial or supervisory capacity
• Strong understanding of hotel operations and inter-departmental coordination
• Demonstrated leadership capability with experience managing and developing teams
• Strong communication, interpersonal, problem-solving, and decision-making skills
• Customer-oriented with a strong passion for service excellence
• Good understanding of hotel operational standards, SOPs, and service quality
• Commercially aware with an understanding of hotel KPIs, cost control, and business performance
• Proactive, hands-on, and able to work effectively in a fast-paced environment
• Willing to work shifts, weekends, and public holidays when required