Assistant Hotel Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Health and wellness benefits

Career development and training

Collaborative team culture

Job summary

Jora Malaysia is seeking an experienced hotel leader to partner with the General Manager in steering day-to-day operations across all departments and swiftly closing service gaps. You will champion a culture of exceptional guest experience, handle complaints with care, mentor a team through scheduling and training, and support budgetary and revenue efforts to maximize performance.

Fluency in English, with Mandarin or Malay as an advantage, and flexibility to work evenings, weekends and public

Qualifications

• 5-7 years of progressive hotel management experience, including at least 2-3 years in an assistant manager or supervisory role.
• Proven ability to manage multi-departmental hotel operations with proactive, results-driven mindset.
• Excellent interpersonal and communication skills, with the confidence to engage guests from diverse backgrounds and lead teams at every level.
• Sound financial acumen with budgeting, cost control, and revenue optimization, alongside a hospitality management qualification (preferred).
• Fluency in English; proficiency in Mandarin or Malay is a strong advantage, with flexibility to work varied hours including evenings, weekends, and public holidays

Responsibilities

• Lead day-to-day operations across all departments, identify and resolve service or operational gaps.
• Champion guest experience, handle complaints, and resolve concerns with care and professionalism.
• Lead, mentor, and inspire your team through scheduling, performance reviews, and targeted training programmes.
• Support revenue management initiatives and assist in budget preparation, cost control, and financial oversight to maximize hotel performance.
• Ensure compliance with health, safety, and security regulations while conducting regular inspections across all areas of the property

Skills

Leadership

Communication

Problem solving

Customer service

Interpersonal skills

Education

Hospitality management qualification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Partnering with the General Manager to lead day-to-day operations across all departments, swiftly identifying, and resolving any service or operational gaps

Championing a culture of exceptional guest experience, personally handling complaints, and ensuring every concern is resolved with care and professionalism

Leading, mentoring, and inspiring your team through scheduling, performance reviews, and targeted training programmers

Supporting revenue management initiatives and assisting in budget preparation, cost control, and financial oversight to maximize hotel performance

Ensuring full compliance with health, safety, and security regulations while conducting regular inspections across all areas of the property

Requirements

• 5-7 years of progressive hotel management experience, including at least 2-3 years in an assistant manager or supervisory role
• Proven ability to manage multi-departmental hotel operations with strong problem-solving instincts and a proactive, results-driven mindset
• Excellent interpersonal and communication skills, with the confidence to engage guests from diverse backgrounds and lead teams at every level
• Sound financial acumen with hands-on experience in budgeting, cost control, and revenue optimization, alongside a hospitality management qualification (preferred)
• Fluency in English; proficiency in Mandarin or Malay is a strong advantage, with flexibility to work varied hours including evenings, weekends, and public holidays

What we offer

We provide a supportive and dynamic work environment where you can thrive and grow. Some of the key benefits include:

• Comprehensive health and wellness benefits
• Opportunities for career development and training
• A positive and collaborative team culture