Customer Service (Property Management)

Our Stay Sdn Bhd; Johor Bahru; Hybrid; MYR 28,000 - 33,000; Full time

Benefits offered by this job

Cell phone reimbursement

Free parking

Work from home

Job summary

OUR STAY SDN BHD, a Johor Bahru-based homestay management company, is hiring a Customer Service professional to manage guest communications via WhatsApp and other platforms. You will provide check-in/check-out information and assist with payments and bookings.

The role offers a 5-day work week with 9:00 AM–5:30 PM and the possibility of working from home after probation. Multilingual ability in English, Mandarin and Bahasa Malaysia is preferred.

Qualifications

• Experience in customer service in hotel, Airbnb/homestay or relevant operation industry is an advantage.
• Minimum SPM qualification in any relevant field.
• Fluent in English, Mandarin and Bahasa Malaysia.

Responsibilities

• Respond to guest enquiries and messages through WhatsApp, booking platforms and other communication channels.
• Provide guests with check-in and check-out information and instructions.
• Provide payment details to guests when payment or outstanding balance is required.
• Follow up with guests regarding payments and other booking-related matters.
• Handle guest requests, enquiries and complaints professionally.
• Identify and report defects or issues raised by guests to the Operations team for arrangement.
• Coordinate with the operations team to ensure guest requests and issues are properly followed up.
• Maintain proper records of guest communication and booking-related information.

Skills

Communication

Languages

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Company Overview:
OUR STAY SDN BHD is a trusted homestay management company based in Johor Bahru, Johor, Malaysia. Established in 2022, OUR STAY specializes in property management (vacation home management, short-term rental optimization, and Airbnb hospitality services), and also provides cleaning and renovation service. OUR STAY combines modern property management with exceptional guest care.

Position Overview:

• Job Title: Customer Service
• Working Hours: 5-Day Work | 9:00 AM – 5:30 PM
• Salary Range: RM 2,500 – RM 3,000
• Opportunity for Work from Home (after probation)

Job Responsibilities:

• Respond to guest enquiries and messages through WhatsApp, booking platforms and other communication channels.
• Provide guests with check-in and check-out information and instructions.
• Provide payment details to guests when payment or outstanding balance is required.
• Follow up with guests regarding payments and other booking-related matters.
• Handle guest requests, enquiries and complaints professionally.
• Identify and report any defects or issues raised by guests to the Operations team for arrangement.
• Coordinate with the operations team to ensure guest requests and issues are properly followed up.
• Maintain proper records of guest communication and booking-related information.

Requirements:

• Experience in customer service in hotel, Airbnb / homestay, banking or any relevant operation industry is an advantage.
• Minimum SPM qualification in any relevant field.
• Well-versed in English, Mandarin and Bahasa Malaysia.
• Able to work independently, good problem solving skill and fast-respond to message.
• Cell phone reimbursement
• Free parking
• Work from home