Assistant Manager - O2C (Billing)

Vistra; Kuala Lumpur; Hybrid; MYR 120,000 - 170,000; Full time

Benefits offered by this job

Birthday leave

Medical insurance & dental coverage

Wellness allowance

Annual leave entitlement

ACCA membership fee reimbursement

Job summary

Vistra is seeking an Assistant Manager in O2C to lead end-to-end order-to-cash processes in our Shared Services Centre. You will supervise invoicing, collections, cash application, credit management, and dispute resolution while driving process improvements and ensuring regulatory compliance.

You should bring 6+ years in O2C with at least 3 years in leadership, plus strong ERP experience (SAP/Oracle) and familiarity with automation (RPA/AI).

Qualifications

• 6+ years experience in Order to Cash or related finance operations.
• At least 3 years in a leadership role.
• Strong understanding of end-to-end O2C processes in a shared services environment.
• Experience with ERP systems such as SAP or Oracle and automation tools like RPA/AI.

Responsibilities

• Lead the O2C team across geographies or business units.
• Develop and implement strategic plans to optimise the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Oversee invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Collaborate with Sales, Finance, IT and external customers to resolve issues.

Skills

Leadership

O2C process knowledge

ERP systems (SAP/Oracle)

Automation tools (RPA/AI)

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in Finance/Accounting/Business Administration

CPA/CMA/Six Sigma/PMP (certifications)

Tools

SAP

Oracle

RPA

AI

Job description

The Assistant Manager – Order to Cash (O2C) will lead and oversee the end-to-end O2C process within a Shared Services Centre, ensuring efficient, accurate, and timely execution of customer billing, collections, cash application, credit management, and dispute resolution. This role is responsible for driving process improvements, managing stakeholder relationships, and ensuring compliance with internal controls and external regulations.

Key responsibilities

Lead and manage the O2C team across multiple geographies or business units

Develop and implement strategic plans to optimize the O2C process

Drive continuous improvement initiatives and automation opportunities

Oversee daily operations including invoicing, collections, cash application, credit risk assessment, and dispute resolution

Ensure SLAs and KPIs are met or exceeded

Monitor and report on performance metrics and process health

Collaborate with internal stakeholders (Sales, Finance, IT, etc.) and external customers to resolve issues and improve service delivery

Act as the escalation point for complex customer or process issues

Ensure compliance with company policies, SOX requirements, and regulatory standards

Mentor and develop team members, fostering a high-performance culture

About you

Proven experience (6+ years) in Order to Cash or related finance operations, with at least 3 years in a leadership role

Strong understanding of end-to-end O2C processes in a shared services or global business services environment

Experience with ERP systems (e.g., SAP, Oracle) and automation tools (e.g., RPA, AI)

Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships

Strong analytical, problem-solving, and decision-making skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Professional certifications (e.g., CPA, CMA, Six Sigma, PMP) are a plus

Flexible hybrid working arrangement

• Birthday leave
• Comprehensive medical insurance and dental coverage
• Wellness allowance
• Competitive annual leave entitlement
• Professional membership fee reimbursement for certifications like ACCA

About us

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

Business Support Services More than 10,000 employees

It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.