Regional O2C Operations Lead

Vistra; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Birthday leave

Medical insurance

Dental coverage

Wellness allowance

Competitive annual leave entitlement

Internal mentorship program

ACCA certification reimbursement

Job summary

Vistra is hiring an Assistant Manager – Order to Cash in Malaysia. You will lead end-to-end O2C processes within a Shared Services Centre, driving accuracy, timeliness, and customer satisfaction across invoicing, collections, and cash application.

You will shape process improvements, manage cross-functional stakeholders, and ensure compliance with SOX and regulatory standards while fostering a high-performance finance team in a hybrid work setup.

Qualifications

• Proven experience (8+ years) in Order to Cash or related finance operations, with at least 3 years in a leadership role.
• Strong understanding of end-to-end O2C processes in a shared services or global business services environment.
• Experience with ERP systems (e.g., SAP, Oracle) and automation tools (e.g., RPA, AI).
• Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Professional certifications (e.g., CPA, CMA, Six Sigma, PMP) are a plus.

Responsibilities

• Lead and manage the O2C team across multiple geographies or business units.
• Develop and implement strategic plans to optimize the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Operational Excellence
• Oversee daily operations including invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Stakeholder Management
• Collaborate with internal stakeholders (Sales, Finance, IT, etc.) and external customers to resolve issues and improve service delivery.
• Act as the escalation point for complex customer or process issues.
• Compliance & Controls
• Ensure compliance with company policies, SOX requirements, and regulatory standards.
• Support internal and external audits.
• Team Development
• Mentor and develop team members, fostering a high-performance culture.
• Manage workforce planning, recruitment, and succession planning.

Skills

O2C leadership

Process optimization

Stakeholder management

Analytical reasoning

Education

Bachelor's degree in Finance/Accounting/Business

CPA/CMA/Six Sigma/PMP

Tools

SAP

Oracle

RPA

AI tools

Job description

Vistra is hiring an Assistant Manager – Order to Cash in Malaysia. You will lead end-to-end O2C processes within a Shared Services Centre, driving accuracy, timeliness, and customer satisfaction across invoicing, collections, and cash application.

You will shape process improvements, manage cross-functional stakeholders, and ensure compliance with SOX and regulatory standards while fostering a high-performance finance team in a hybrid work setup.