Assistant Manager, O2C

VISTRA; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Birthday Leave

Medical insurance

Dental coverage

Wellness allowance

Annual leave

Mentorship program

ACCA reimbursement

Job summary

Vistra is seeking an Assistant Manager – Order to Cash (O2C) for the Shared Services Centre in Malaysia. The role leads end-to-end O2C processes, including invoicing, collections, cash application, and dispute resolution, across multiple geographies.

You will drive process improvements, ensure internal controls (SOX) and regulatory compliance, and mentor a high-performing team. You will collaborate with Sales, IT and external customers to resolve issues, monitor KPIs, and sustain service levels

Qualifications

• 8+ years in Order to Cash or related finance operations, with at least 3 years in a leadership role.
• Experience with ERP systems (SAP, Oracle) and automation tools (RPA, AI).
• Strong communication and cross-functional collaboration abilities.

Responsibilities

• Lead and manage the O2C team across geographies or business units.
• Develop and implement strategic plans to optimize the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Oversee invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Collaborate with Sales, Finance, IT and external customers to resolve issues.

Skills

Leadership

O2C Knowledge

Stakeholder Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

RPA

AI

Job description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Assistant Manager Reporting to the Senior Manager. This full-time and permanent position is based in Bangsar South, Kuala Lumpur / Johor Bahru, Malaysia and offers regional coverage, allowing you to make a significant impact to our Finance Operation and its’ growth.

Job Summary:

The Assistant Manager – Order to Cash (O2C) will lead and oversee the end-to-end O2C process within a Shared Services Centre, ensuring efficient, accurate, and timely execution of customer billing, collections, cash application, credit management, and dispute resolution. This role is responsible for driving process improvements, managing stakeholder relationships, and ensuring compliance with internal controls and external regulations.

Key Responsibilities:

• Lead and manage the O2C team across multiple geographies or business units.
• Develop and implement strategic plans to optimize the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Operational Excellence
• Oversee daily operations including invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Stakeholder Management
• Collaborate with internal stakeholders (Sales, Finance, IT, etc.) and external customers to resolve issues and improve service delivery.
• Act as the escalation point for complex customer or process issues.
• Compliance & Controls
• Ensure compliance with company policies, SOX requirements, and regulatory standards.
• Support internal and external audits.
• Team Development
• Mentor and develop team members, fostering a high-performance culture.
• Manage workforce planning, recruitment, and succession planning.

Key Requirements:

• Proven experience (8+ years) in Order to Cash or related finance operations, with at least 3 years in a leadership role.
• Strong understanding of end-to-end O2C processes in a shared services or global business services environment.
• Experience with ERP systems (e.g., SAP, Oracle) and automation tools (e.g., RPA, AI).
• Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Professional certifications (e.g., CPA, CMA, Six Sigma, PMP) are a plus.

Company Benefits:

At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ACCA, ensuring you stay ahead in your field.