Global O2C Billing Manager - Process Optimization & Leadership

Vistra; Kuala Lumpur; Hybrid; MYR 120,000 - 170,000; Full time

Benefits offered by this job

Birthday leave

Medical insurance & dental coverage

Wellness allowance

Annual leave entitlement

ACCA membership fee reimbursement

Job summary

Vistra is seeking an Assistant Manager in O2C to lead end-to-end order-to-cash processes in our Shared Services Centre. You will supervise invoicing, collections, cash application, credit management, and dispute resolution while driving process improvements and ensuring regulatory compliance.

You should bring 6+ years in O2C with at least 3 years in leadership, plus strong ERP experience (SAP/Oracle) and familiarity with automation (RPA/AI).

Qualifications

• 6+ years experience in Order to Cash or related finance operations.
• At least 3 years in a leadership role.
• Strong understanding of end-to-end O2C processes in a shared services environment.
• Experience with ERP systems such as SAP or Oracle and automation tools like RPA/AI.

Responsibilities

• Lead the O2C team across geographies or business units.
• Develop and implement strategic plans to optimise the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Oversee invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Collaborate with Sales, Finance, IT and external customers to resolve issues.

Skills

Leadership

O2C process knowledge

ERP systems (SAP/Oracle)

Automation tools (RPA/AI)

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in Finance/Accounting/Business Administration

CPA/CMA/Six Sigma/PMP (certifications)

Tools

SAP

Oracle

RPA

AI

Job description

Vistra is seeking an Assistant Manager in O2C to lead end-to-end order-to-cash processes in our Shared Services Centre. You will supervise invoicing, collections, cash application, credit management, and dispute resolution while driving process improvements and ensuring regulatory compliance.

You should bring 6+ years in O2C with at least 3 years in leadership, plus strong ERP experience (SAP/Oracle) and familiarity with automation (RPA/AI).