O2C Assistant Manager — Hybrid Work & Growth Focus

VISTRA; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Birthday Leave

Medical insurance

Dental coverage

Wellness allowance

Annual leave

Mentorship program

ACCA reimbursement

Job summary

Vistra is seeking an Assistant Manager – Order to Cash (O2C) for the Shared Services Centre in Malaysia. The role leads end-to-end O2C processes, including invoicing, collections, cash application, and dispute resolution, across multiple geographies.

You will drive process improvements, ensure internal controls (SOX) and regulatory compliance, and mentor a high-performing team. You will collaborate with Sales, IT and external customers to resolve issues, monitor KPIs, and sustain service levels

Qualifications

• 8+ years in Order to Cash or related finance operations, with at least 3 years in a leadership role.
• Experience with ERP systems (SAP, Oracle) and automation tools (RPA, AI).
• Strong communication and cross-functional collaboration abilities.

Responsibilities

• Lead and manage the O2C team across geographies or business units.
• Develop and implement strategic plans to optimize the O2C process.
• Drive continuous improvement initiatives and automation opportunities.
• Oversee invoicing, collections, cash application, credit risk assessment, and dispute resolution.
• Ensure SLAs and KPIs are met or exceeded.
• Monitor and report on performance metrics and process health.
• Collaborate with Sales, Finance, IT and external customers to resolve issues.

Skills

Leadership

O2C Knowledge

Stakeholder Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

RPA

AI

Job description

Vistra is seeking an Assistant Manager – Order to Cash (O2C) for the Shared Services Centre in Malaysia. The role leads end-to-end O2C processes, including invoicing, collections, cash application, and dispute resolution, across multiple geographies.

You will drive process improvements, ensure internal controls (SOX) and regulatory compliance, and mentor a high-performing team. You will collaborate with Sales, IT and external customers to resolve issues, monitor KPIs, and sustain service levels