Assistant Manager, ERP & IT Applications

Fiamma Group of Companies; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fiamma Holdings Berhad in Malaysia seeks an experienced ERP Support Specialist to manage day-to-day support and coordinate ERP applications, including WMS and CRM. You will be the first point of contact, ensuring issues are resolved and processes run smoothly.

You will work with business users, IT teams and vendors to investigate issues, perform initial analyses and drive continuous improvement across ERP systems and integrations.

Qualifications

• Bachelor's degree in IT/CS/IS or related field.
• Strong ERP and end-to-end business process understanding.
• Experience coordinating ERP/WMS/CRM and related apps.

Responsibilities

• Provide Level 1 ERP and business application support.
• Understand and support end-to-end ERP processes across modules.
• Assess issues and perform initial investigation before escalation.
• Coordinate with vendors and business users to resolve issues.
• Support ERP, WMS, CRM and other enterprise apps.
• Track issues to closure and identify recurring problems.
• Provide system guidance to business users.
• Work independently and take ownership of tasks.

Skills

ERP systems

SQL basics

APIs & integrations

Excel & data analysis

English & Bahasa Malaysia comms

Independent work

Coordination

Education

Bachelor's Degree / Diploma in IT / CS / IS

Tools

JSON

Job description

Responsible for the day‑to‑day support, coordination and continuous improvement of the company's ERP and business application environment, including ERP, WMS, CRM, system integrations and reporting solutions. The role serves as the first point of contact for ERP and business application matters, working closely with business users, internal IT teams and external vendors to investigate issues, coordinate resolutions and ensure issues are followed through to closure. This is a hands‑on coordination and application support role.

Key responsibilities

Provide Level 1 support and serve as the first point of contact for ERP and related business application issues

Understand and support ERP and end‑to‑end business processes, including sales, purchasing, inventory, warehouse and finance‑related processes

Assess user‑reported issues and perform initial investigation before engaging the relevant internal team or external vendor

Coordinate with vendors and business users to resolve application‑related issues

Support ERP, WMS, CRM and other business applications

Track outstanding issues through resolution and closure

Identify recurring issues and work with vendors and stakeholders on appropriate solutions

Provide system guidance and support to business users

Work independently and take ownership of assigned tasks and system issues

Gather relevant information and understand the issue before escalating to vendors or other technical teams

About you

Bachelor's Degree/Diploma in Information Technology, Computer Science, Information Systems or related discipline

Minimum 4 years and above of relevant experience in ERP, business applications, application support, IT project coordination or related areas

Strong experience and understanding of ERP systems and end‑to‑end business processes

Experience supporting or coordinating ERP, WMS, CRM or other enterprise business applications

Good understanding of databases and basic SQL concepts

Good understanding of APIs, system integrations, JSON and how data flows between systems

Microsoft Excel and data analysis skills are required

Good written and verbal communication skills in English and Bahasa Malaysia

Able to work independently with minimal supervision

Self‑driven, proactive and resourceful with strong coordination and follow‑up skills

Fiamma Holdings Berhad is a leading name in the consumer electronics, home appliances, and healthcare products industry. Established in 1979, we have grown into a dynamic and diversified company, representing renowned brands such as ELBA, FABER, Tuscani, Rubine, and Haustern. Our commitment to innovation and quality has solidified our position as a trusted household name in Malaysia.

Beyond consumer goods, Fiamma has expanded into property development, healthcare, and industrial trading, demonstrating our resilience and adaptability in a competitive market. Our continued growth is driven by a vision to enhance everyday living through innovative solutions and exceptional service.

Fiamma Holdings Berhad is a leading name in the consumer electronics, home appliances, and healthcare products industry. Established in 1979, we have grown into a dynamic and diversified company, representing renowned brands such as ELBA, FABER, Tuscani, Rubine, and Haustern. Our commitment to innovation and quality has solidified our position as a trusted household name in Malaysia.

Beyond consumer goods, Fiamma has expanded into property development, healthcare, and industrial trading, demonstrating our resilience and adaptability in a competitive market. Our continued growth is driven by a vision to enhance everyday living through innovative solutions and exceptional service.