Assistant Manager - Customer Service

Turboservices Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Deleum Berhad in Kuala Lumpur seeks an experienced Sales/Account Manager to strengthen customer relationships and drive aftermarket product solutions. You will work closely with customers to understand needs and coordinate with Principal to deliver tailored offerings, aiming to meet sales targets.

You will manage contracts, understand procurement processes, and provide market feedback while upholding integrity and long-term partnerships in the oil & gas sector.

Responsibilities

• Identifies sales opportunities and proposes solutions.
• Develops and executes customer-specific sales plans and presentations.
• Manages customer relationships to ensure satisfaction and understands procurement procedures.
• Collaborates with Principal to track competitive threats and market feedback.
• Ensures understanding of contractual obligations to manage business risk.
• Builds trust with customers and colleagues through integrity in transactions.
• Maintains knowledge of customer accounts and business planning.

Job description

1. Assures that all work product complies with company policies and procedures and is in line with Customer Services’ overall sales strategy.

2. Applies general knowledge of Customer Services products and services to identify sales opportunities and propose solutions for how these products best meet customers’ needs, as part of consultative selling.

3. Develops, communicates and executes individual sales plans and customer specific sales strategy such as customer calls, technical presentations with assistance from Principal wherever necessary and customer entertainment with the objective of meeting the sales targets for the assigned customers.

4. Manages customer relationships to ensure customer satisfactions and have detailed knowledge of the customer account business planning, applications and procurement procedures. Continually refreshes knowledge about the details of the customer’s business to fully understand and identify which applications would benefit the customer from Principal’s aftermarket products and services.

5. Works closely with Principal’s Account Manager to identify competitive threats, potential to deliver to customer expectations, pricing, challenges, opportunities, etc. Responsible for keeping current on competitor technical and commercial developments, and tactics. Provide market feedback and defend the aftermarket from competitive threats.

6. Understand contractual obligations and Terms and Conditions to manage company’s business risk.

7. Builds trust with the customers and with colleagues by demonstrating company's commitment to integrity in all business transactions. Manages the working relationship with the Principal and provides information and support for mutual success.

Deleum Berhad is an investment holding company and through its subsidiaries, provides a diverse range of supporting specialized products and services to the Oil & Gas industry.

Over the years, the Group's business venture has made respectable progression from merely agent-principal relationship to joint ventures, partnerships and self-operated operations. Our success is based on the strong belief of achieving equitable business advantage through its relationships with customers and long-term business partners.

Our range of products and services is distinguished according to our core business segments:

Power and Machinery (P&M) and Oilfield Integrated Services (OIS).

Deleum Berhad is an investment holding company and through its subsidiaries, provides a diverse range of supporting specialized products and services to the Oil & Gas industry.

Over the years, the Group's business venture has made respectable progression from merely agent-principal relationship to joint ventures, partnerships and self-operated operations. Our success is based on the strong belief of achieving equitable business advantage through its relationships with customers and long-term business partners.

Our range of products and services is distinguished according to our core business segments:

Power and Machinery (P&M) and Oilfield Integrated Services (OIS).