Operations Manager, Fund Services

Boardroom Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Mobile phone allowance

Job summary

Boardroom Group is seeking professionals to join our teams in Malaysia to support service delivery across investor onboarding, redemptions, transfers and ongoing unit-holder maintenance. You will lead day-to-day registry operations, ensuring controls, reconciliations and service levels are met while collaborating with risk and compliance teams.

The role emphasizes operational excellence, capacity planning for peak periods, and proactive reporting to prevent client-impacting incidents.

Responsibilities

• Own daily registry delivery across investor onboarding, applications, redemptions, transfers, switches, distributions, unit-holder maintenance and communications.
• Ensure transaction cut-offs, authorizations, cash and unit reconciliations, exception handling and client-specific service levels are met with clear ownership.
• Maintain capacity planning for BAU demand, fund launches, distributions, tax cycles, corporate actions and peak events.
• Provide accurate, timely operational reporting and proactively manage aged items, incidents, complaints and client-impacting exceptions.
• Operate a documented first-line control framework covering maker-checker controls, reconciliations, access and data quality.

Job description

Service delivery and registry operations

• Own daily registry delivery across investor onboarding, applications, redemptions, transfers, switches, distributions, unit-holder maintenance, communications and periodic processing.
• Ensure transaction cut-offs, authorizations, cash and unit reconciliations, exception handling and client-specific service levels are met with complete evidence and clear ownership.
• Maintain effective capacity planning for business-as-usual demand, fund launches, distributions, tax cycles, corporate actions and other peak events.
• Provide accurate, timely operational reporting and proactively manage aged items, incidents, complaints and client-impacting exceptions.

Risk, controls and regulatory execution

• Operate a documented first-line control framework covering maker-checker controls, reconciliations, access, segregation of duties, data quality, record keeping and quality assurance.
• Partner with Risk and Compliance to implement applicable obligations, including AML/CTF and customer due diligence, sanctions screening, privacy, complaints, FATCA/CRS and financial-services requirements.
• Maintain current procedures, risk and control assessments, issue registers and audit evidence; ensure incidents are assessed, escalated, investigated and remediated to agreed timeframes.
• Embed operational-resilience practices, including business continuity exercises, critical-process mapping, tolerance awareness, dependency management and service-provider oversight relevant to client obligations.

Client and stakeholder leadership

• Act as the senior operational contact for service reviews, escalations, due diligence, audits, transitions and change initiatives.
• Translate client needs into clear operating requirements and provide transparent status, root-cause analysis, remediation plans and risk-based recommendations.
• Build trusted relationships while balancing investor outcomes, contractual commitments, operational risk and commercial sustainability.
• Support new-business due diligence, solution design, onboarding and fund migrations with realistic effort, control and readiness assessments.

People leadership and workforce capability

• Lead, coach and hold Team Leaders accountable for service, risk, quality, productivity, conduct and employee experience.
• Set measurable objectives, conduct regular performance and development conversations, and maintain succession and critical-skill plans.
• Build a cross-skilled workforce with clear role coverage, training accreditation, procedure competency and resilience during planned and unplanned absences.
• Foster psychological safety, respectful challenge, inclusive decision-making and a practical culture of ownership and continuous improvement.

Data, technology and continuous improvement

• Use operational data to identify failure demand, bottlenecks, control weaknesses, service trends and automation opportunities.
• Own a prioritised improvement roadmap and deliver measurable benefits in turnaround time, straight-through processing, accuracy, control effectiveness and employee effort.
• Partner with Technology on requirements, testing, release readiness and post-implementation assurance; ensure automation has appropriate controls, monitoring and fallback procedures.
• Promote secure handling of investor information and disciplined adoption of digital tools, workflow, analytics and AI in line with approved governance.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and benefits

• Medical
• Education support
• Dental
• Parking
• Mobile Phone Allowance (Asst Managers & Above)