Senior Service & Customer Operations Manager

Deleum; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Deleum in Malaysia seeks an experienced service operations professional to manage customer relationships, coordinate maintenance activities, and ensure timely resolutions. The role focuses on planning preventive and corrective maintenance, coordinating manpower, parts, and tools, and acting as the liaison between customers, internal teams, and principals.

A strong engineering background with 5+ years of relevant experience is required.

Formación

• Strong problem-solving and analytical skills to handle operational issues.
• Ability to manage customer relationships and communicate effectively.
• Knowledge of contract administration and ensuring compliance with contracts.

Responsabilidades

• Manages customer relationships to ensure high satisfaction and understanding of operations, applications and requirements.
• Coordinate and manage all operational service activities, including handling customer-reported issues and timely resolution.
• Plan and schedule preventive and corrective maintenance activities per customer requirements and equipment conditions.
• Ensure readiness for maintenance, troubleshooting and engine change-out activities with coordinated manpower, parts, tools and compliance.
• Act as the key liaison between customer, internal support teams and Principal on technical support, service and project execution.
• Support service and project execution, including scope planning, resources coordination and stakeholder alignment.
• Provide timely updates to customers on work progress, issues and resolutions to maintain confidence.
• Identify operational improvement opportunities and collaborate with Sales to support potential leads.
• Maintain awareness of market trends and competitor activities to support business positioning.
• Ensure activities comply with company policies, safety standards, and contractual requirements.

Conocimientos

Customer relationships

Communication

Coordination

Contract administration

Coaching junior staff

Educación

Bachelor Degree in Engineering

Descripción del empleo

Deleum in Malaysia seeks an experienced service operations professional to manage customer relationships, coordinate maintenance activities, and ensure timely resolutions. The role focuses on planning preventive and corrective maintenance, coordinating manpower, parts, and tools, and acting as the liaison between customers, internal teams, and principals.

A strong engineering background with 5+ years of relevant experience is required.