Assistant Manager

Gong cha; Seremban; On-site; MYR 48,000 - 64,000; Full time

Job summary

Gong Cha outlet in Malaysia seeks an experienced store manager to lead daily operations and a frontline team, ensuring smooth service delivery and target achievement.

You will drive sales, optimize staffing and stock control while upholding company policies and standards, creating a high-quality customer experience across the store.

Qualifications

• Experience managing a Gong Cha outlet or similar retail operation.
• Ability to lead a team and drive sales while maintaining service quality.
• Experience in stock handling and cost management.
• Ensure compliance with company policies and procedures.

Responsibilities

• Manage all aspects of operating a Gong Cha outlet and lead a team.
• Manage staff costs and schedules.
• Oversee day-to-day operations.
• Ensure high quality customer experience.
• Ensure team adheres to company policies and procedures.
• Stock handling, stock control and stock cost management.
• Drive sales to meet targets and grow sales.

Skills

Team leadership

Sales orientation

Customer service

Stock management

Job description

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.