Assistant Manager

Gong cha; Kuching; On-site; MYR 42,000 - 54,000; Full time

Job summary

Gong Cha in Kuching, Malaysia seeks an outlet manager to lead daily operations and drive sales. You will manage a small team, schedule staff, monitor costs, and ensure excellent customer experience while enforcing company policies.

The role requires hands-on leadership to optimize service, quality, and profitability in a fast-paced retail beverage environment. Experience in running a Gong Cha outlet or similar beverage outlet, and strong focus on customer experience and cost management are

Qualifications

• Experience leading a beverage/outlet team preferred.
• Ability to schedule and manage staff effectively.
• Strong focus on customer experience and sales growth.
• Familiarity with stock control and cost management.

Responsibilities

• Manage all aspects of operating a Gong Cha outlet and lead a team while driving sales.
• Manage staff costs and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience.
• Ensure team adheres to company policies and procedures.
• Stock handling, stock control and stock cost management.
• Drive sales to meet targets and grow sales.

Skills

Leadership

Sales targets

Customer service

Stock management

Job description

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.