Assistant Manager

Gong cha; Kuala Lumpur; On-site; MYR 42,000 - 58,000; Full time

Job summary

Gong Cha Kuala Lumpur outlet seeks an experienced Store Manager to oversee daily operations, lead a team, and drive sales while maintaining high standards of service. You will manage staffing, schedules, stock, and costs, ensuring adherence to company policies and delivering a consistently excellent customer experience to customers.

This role requires hands-on leadership, a focus on cost control, and the ability to train and mentor staff to meet sales targets.

Qualifications

• Experience leading a retail/food & beverage outlet.
• Ability to drive sales and meet targets.
• Experience managing staff schedules and costs.
• Stock control and cost management experience.

Responsibilities

• Manage all aspects of operating an Gong Cha outlet and lead a team to drive sales.
• Oversee day-to-day operations and ensure high quality customer experience.
• Ensure staff adhere to company policies and procedures.
• Control stock, cost management and scheduling.

Skills

Team leadership

Sales orientation

Customer service

Staff management

Operations management

Job description

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.