Outlet Manager — Sales & Service Lead

Gong cha; Kuching; On-site; MYR 42,000 - 54,000; Full time

Job summary

Gong Cha in Kuching, Malaysia seeks an outlet manager to lead daily operations and drive sales. You will manage a small team, schedule staff, monitor costs, and ensure excellent customer experience while enforcing company policies.

The role requires hands-on leadership to optimize service, quality, and profitability in a fast-paced retail beverage environment. Experience in running a Gong Cha outlet or similar beverage outlet, and strong focus on customer experience and cost management are

Qualifications

• Experience leading a beverage/outlet team preferred.
• Ability to schedule and manage staff effectively.
• Strong focus on customer experience and sales growth.
• Familiarity with stock control and cost management.

Responsibilities

• Manage all aspects of operating a Gong Cha outlet and lead a team while driving sales.
• Manage staff costs and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience.
• Ensure team adheres to company policies and procedures.
• Stock handling, stock control and stock cost management.
• Drive sales to meet targets and grow sales.

Skills

Leadership

Sales targets

Customer service

Stock management

Job description

Gong Cha in Kuching, Malaysia seeks an outlet manager to lead daily operations and drive sales. You will manage a small team, schedule staff, monitor costs, and ensure excellent customer experience while enforcing company policies.

The role requires hands-on leadership to optimize service, quality, and profitability in a fast-paced retail beverage environment. Experience in running a Gong Cha outlet or similar beverage outlet, and strong focus on customer experience and cost management are