Assistant Manager

Gong cha; Malacca City; On-site; MYR 28,000 - 39,000; Full time

Job summary

Gong Cha in Malacca City is seeking a hands-on Outlet Manager to lead daily operations, supervise a frontline team, and ensure exceptional customer experiences in a fast-paced environment.

You will manage staff schedules, control labour costs, oversee stock handling, and drive sales to meet targets while enforcing company policies and procedures.

Qualifications

• Experience managing a retail F&B outlet or similar.
• Proven ability to lead a team and meet sales targets.
• Strong customer service and communication skills.

Responsibilities

• Lead daily store operations and ensure high service quality.
• Schedule staff and control labour costs.
• Drive sales to meet targets and grow revenue.
• Monitor stock levels and manage cost of goods.
• Ensure adherence to company policies and procedures.

Job description

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.