Assistant Manager

Gong cha; West Coast Division; On-site; MYR 39,000 - 61,000; Full time

Job summary

Gong Cha outlet in Malaysia seeks an experienced supervisor to oversee daily operations and lead a dynamic team. You will drive sales and ensure customer satisfaction in a fast-paced environment.

The role requires managing staff schedules, controlling stock and costs, and enforcing company policies to deliver consistent service quality across shifts.

Responsibilities

• Manage all aspects of operating a Gong Cha outlet and lead a team while driving sales.
• Manage staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is delivered.
• Ensure team members adhere to company policies and procedures.
• Stock handling, stock control and stock cost management.
• Drive sales to meet targets and grow sales.

Job description

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.