Forwarding Senior Manager

Nissin International Logistics; Shah Alam; On-site; MYR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Promotion opportunities

Job summary

Jora Malaysia is seeking a Forwarding Senior Manager to lead the freight forwarding department, bridging traditional logistics with AI and IT innovations. You will oversee end-to-end forwarding operations, ensure customs compliance, and drive efficiency by leveraging predictive analytics and automated processes.

The role requires deep experience in forwarding management, strong leadership, and the ability to report strategic insights to Heads of Departments and senior management.

Qualifications

• Bachelor's degree required.
• Minimum 15 years in forwarding management or equivalent leadership track record.
• Fluent English and Bahasa Malaysia; strong communication with HODs.
• Strong IT literacy with focus on AI and automated systems in logistics.
• Experience in end-to-end forwarding operations (Air/Sea/Land).
• Proven leadership, delegation, and team development abilities.

Responsibilities

• Lead the forwarding department end-to-end, meeting KPIs and deadlines.
• Champion IT/AI adoption to optimize routes, documentation, and processes.
• Develop data-driven strategies and report to Heads of Departments and senior management.
• Ensure 100% customs compliance and efficient clearance workflows.
• Mentor and develop the forwarding team while aligning with company goals.
• Collaborate with internal teams and external partners to achieve departmental objectives.

Skills

Leadership

Communication

AI literacy

Strategic planning

Team management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

ERP software

AI analytics tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly experienced and forward-thinking Forwarding Senior Manager to lead our freight forwarding department. The ideal candidate will bridge the gap between traditional logistics and modern technology by introducing Artificial Intelligence (AI) to optimize supply chain operations. You will oversee end-to-end forwarding processes, ensure strict customs compliance, and drive operational efficiency. Success in this role requires a strong demonstration of operational improvement, strategic planning, task management, and team collaboration, alongside the ability to effectively report and communicate with Heads of Departments (HODs).

1. Operational Improvement

• AI & Technology Integration: Champion the adoption of IT and AI solutions—such as predictive analytics, automated document processing, and AI-driven route optimization to streamline operations and eliminate bottlenecks.
• Process Optimization: Continuously evaluate and refine daily freight forwarding operations (Air, Sea, and Land) to ensure seamless, cost-effective, and timely delivery of cargo.

2. Strategic Planning

• Data-Driven Strategy: Generate performance reports utilizing advanced IT tools to formulate long-term logistics strategies.
• Strategically build and maintain robust relationships with shipping lines, airlines, transporters, and international agents.
• Executive Reporting: Effectively report and communicate strategic recommendations, department metrics, and margin improvement plans to HODs and senior management.

3. Task & Compliance Management

• End-to-End Oversight: Manage and execute the day-to-day workflow of the forwarding department, prioritizing tasks to meet tight shipping deadlines and operational KPIs.
• Customs Compliance: Leverage deep knowledge of Malaysian customs regulations to ensure 100% compliance across all clearance processes, proactively managing tasks to avoid delays or penalties.
• Leadership & Mentorship: Manage, train, and mentor the forwarding team, fostering a culture of continuous improvement, high performance, and technological adaptation.
• Cross-Functional Alignment: Work collaboratively with internal teams, external partners, and HODs to ensure departmental goals align with the broader company vision.

Qualifications & Requirements:-

• Experience: A minimum of 15 years of experience in forwarding management, or an equivalent track record of concrete, high-impact achievements in a similar leadership capacity.
• Tech-Savvy (AI Focus): Strong IT literacy with a specific focus on understanding how to leverage Artificial Intelligence (AI) and automated systems within logistics and supply chain management.
• Industry Knowledge: Comprehensive understanding of international trade, Incoterms, port operations, and global freight forwarding protocols.
• Core Skills: Exceptional problem-solving abilities, strong task delegation, and excellent team leadership.
• Communication: Highly articulate with excellent communication skills in both English and Bahasa Malaysia, specifically demonstrating the ability to effectively present to and collaborate with HODs.
• Health insurance
• Opportunities for promotion

Application Question(s):

• Do you have a valid KEK (Kursus Ejen Kastam) certification?

Education:

• Bachelor's (Preferred)

Experience:

• Logitics and Freight Forwarding Management: 10 years (Preferred)