General Manager - Freight Forwarding

Reeracoen Recruitment; Subang Jaya; On-site; MYR 300,000 - 550,000; Full time

Job summary

Jora Malaysia seeks a visionary General Manager - Freight Forwarding to drive expansion and operational excellence across Malaysia. You will oversee four hubs—Penang, Johor, Port Klang, and KLIA—and report to the Managing Director, turning strategy into profitable logistics operations.

Lead 4 Branch Managers and a 10–12 person leadership team, ensure strict compliance with customs and trade regulations, and drive revenue growth, cost control, and service level excellence across Air and Ocean

Responsibilities

• Strategic leadership to grow Air and Ocean Freight across Malaysia.
• Multi-hub operations management across four hubs.
• Mentor 4 Branch Managers and a 10–12 person leadership team.
• P&L ownership, budgeting, pricing strategies, and profitability.
• Drive business development and revenue targets with key accounts.
• Ensure compliance with local and international trade laws.
• Report to Managing Director with strategic insights and forecasts.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Summary

We are seeking a visionary, growth-oriented, and dynamic General Manager - Freight Forwarding to drive the expansion and operational excellence of our freight forwarding division across Malaysia. Historically, leadership for this division has been managed concurrently with other executive responsibilities. Due to substantial market demand and ambitious corporate expansion targets, our organization is now dedicated to establishing a dedicated 100% focused executive leader to spearhead the division’s next evolution.

In this mission-critical position, you will assume direct management over our four strategic logistics and forwarding hubs in Malaysia: Penang, Johor, Port Klang, and Kuala Lumpur International Airport (KLIA). You will serve as the strategic mastermind responsible for setting regional business goals, refining operational workflows, elevating profit margins, and driving business development across both Air Freight and Ocean Freight sectors. Reporting directly to the Managing Director, you will bridge macro corporate strategy with daily execution, translating executive mandates into profitable, high-performing logistics operations.

As General Manager, your leadership footprint will encompass the direct supervision and professional development of 4 experienced Branch Managers, while providing high-level oversight to a broader management team of 10 to 12 mid-level professionals. You will foster a culture of cross-functional collaboration, continuous operational improvement, strict compliance with international trade customs regulations, and client-centric service delivery. This role demands a decisive, highly strategic, and commercially minded executive capable of navigating complex multi-location team dynamics while maintaining strict cost control, service level excellence, and revenue growth.

Details

• Strategic oversight of 4 major hubs: Penang, Johor, Port Klang, and KLIA.
• Lead and mentor 4 Branch Managers and a management team of 10-12 pax to maximize operational excellence.

Responsibilities

• Strategic Business Leadership: Formulate, implement, and drive long-term business growth plans for the Air and Ocean Freight Forwarding division across Malaysia.
• Multi-Hub Operational Management: Oversee and optimize daily logistics, customs clearance, and local distribution operations across four major hubs (Penang, Johor, Port Klang, and KLIA).
• People Leadership & Mentorship: Directly manage, evaluate, and mentor 4 Branch Managers and oversee a management leadership team of 10-12 key staff members to drive peak performance.
• P&L & Financial Management: Take full ownership of the division’s financial performance, managing budgets, pricing strategy, profitability, cost optimization, and revenue targets.
• Executive Reporting: Work closely with the Managing Director to provide continuous strategic insights, market intelligence, operational metrics, and growth forecasts.
• Customs & Regulatory Compliance: Ensure all operations, brokerage activities, and air/sea logistics strictly adhere to local Malaysian customs standards, international trade laws, and import/export regulations.
• Commercial & Key Account Growth: Engage with top-tier international and domestic accounts, supporting the business development team to win, onboard, and retain high-value logistics clients.