Assistant Hotel Manager: Guest Experience & Ops

HOTEL GRAND CONTINENTAL LANGKAWI; Kedah; On-site; MYR 60,000 - 110,000; Full time

Job summary

HOTEL GRAND CONTINENTAL LANGKAWI is seeking an experienced Assistant Hotel Manager to lead daily hotel operations across departments, ensuring high service standards and a strong guest experience. You will play a pivotal role in maintaining safety, consistency, and business objectives while guiding teams and responding decisively to operational challenges.

The ideal candidate will have 3–4 years of progressive hotel operations experience and a proven ability to lead multiple departments, with

Responsibilities

• Coordinate day-to-day hotel operations across departments to ensure smooth service delivery.
• Monitor standards, identify service gaps, and implement timely corrective actions.
• Handle guest feedback and complaints professionally to protect guest experience and standards.
• Lead, coach, and develop teams through scheduling, feedback, coaching, and targeted training.
• Support revenue and commercial initiatives, including occupancy, rate, upselling, and revenue optimisation.

Job description

HOTEL GRAND CONTINENTAL LANGKAWI is seeking an experienced Assistant Hotel Manager to lead daily hotel operations across departments, ensuring high service standards and a strong guest experience. You will play a pivotal role in maintaining safety, consistency, and business objectives while guiding teams and responding decisively to operational challenges.

The ideal candidate will have 3–4 years of progressive hotel operations experience and a proven ability to lead multiple departments, with