Hotel Operations Lead - Guest Experience & Team Growth

Hotel Grand Continental Kuala Lumpur; Kedah; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hotel Grand Central Limited seeks an experienced Assistant Hotel Manager to lead day-to-day operations, maintain service standards, and drive guest satisfaction across departments. This hands-on leadership role requires decisiveness, team motivation, and attention to safety, cost control, and hotel performance reporting.

You will supervise multiple departments, coach staff, assist with budgeting and revenue initiatives, conduct property inspections, and act as General Manager’s delegate when

Qualifications

• 3–4 years of progressive experience in hotel operations, including 2–3 years in a supervisory role.
• Experience coordinating multiple hotel departments in a fast-paced environment.
• Strong guest-recovery and problem-solving skills, with a calm and practical approach.
• Experience with budgeting, cost control, revenue management or performance reporting.
• Excellent English; Mandarin or Malay language ability is an advantage.

Responsibilities

• Coordinate daily operations across all departments to ensure smooth service delivery.
• Monitor standards, identify gaps, and implement corrective actions.
• Handle guest feedback and complaints while protecting guest experience and standards.
• Lead and coach teams through scheduling, feedback, training and coaching.
• Support revenue initiatives including occupancy, rates, upselling, and revenue optimization.
• Assist with budget preparation, cost monitoring, purchasing controls, and financial reporting.
• Conduct regular property inspections of guest rooms, F&B, and back-of-house.
• Ensure compliance with health, safety, licensing, and hotel procedures.
• Act as General Manager's delegate and communicate with heads of departments.

Skills

Leadership

Operational management

Guest service

Budgeting

Job description

Hotel Grand Central Limited seeks an experienced Assistant Hotel Manager to lead day-to-day operations, maintain service standards, and drive guest satisfaction across departments. This hands-on leadership role requires decisiveness, team motivation, and attention to safety, cost control, and hotel performance reporting.

You will supervise multiple departments, coach staff, assist with budgeting and revenue initiatives, conduct property inspections, and act as General Manager’s delegate when