Assistant Hotel Manager

Hotel Grand Continental Kuala Lumpur; Kedah; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hotel Grand Central Limited seeks an experienced Assistant Hotel Manager to lead day-to-day operations, maintain service standards, and drive guest satisfaction across departments. This hands-on leadership role requires decisiveness, team motivation, and attention to safety, cost control, and hotel performance reporting.

You will supervise multiple departments, coach staff, assist with budgeting and revenue initiatives, conduct property inspections, and act as General Manager’s delegate when

Qualifications

• 3–4 years of progressive experience in hotel operations, including 2–3 years in a supervisory role.
• Experience coordinating multiple hotel departments in a fast-paced environment.
• Strong guest-recovery and problem-solving skills, with a calm and practical approach.
• Experience with budgeting, cost control, revenue management or performance reporting.
• Excellent English; Mandarin or Malay language ability is an advantage.

Responsibilities

• Coordinate daily operations across all departments to ensure smooth service delivery.
• Monitor standards, identify gaps, and implement corrective actions.
• Handle guest feedback and complaints while protecting guest experience and standards.
• Lead and coach teams through scheduling, feedback, training and coaching.
• Support revenue initiatives including occupancy, rates, upselling, and revenue optimization.
• Assist with budget preparation, cost monitoring, purchasing controls, and financial reporting.
• Conduct regular property inspections of guest rooms, F&B, and back-of-house.
• Ensure compliance with health, safety, licensing, and hotel procedures.
• Act as General Manager's delegate and communicate with heads of departments.

Skills

Leadership

Operational management

Guest service

Budgeting

Job description

We are seeking an experienced Assistant Hotel Manager in leading day-to-day hotel operations. This is a hands‑on leadership role for a hospitality professional who can maintain high service standards, lead teams across departments, and respond decisively to operational challenges. You will play an important role in strengthening guest satisfaction, improving operational performance, and ensuring the hotel consistently meets its service, safety, and business objectives.

Key responsibilities

Coordinate daily operations across all departments and ensure smooth service delivery.

Monitor operational standards, identify service gaps, and implement timely corrective actions.

Take ownership of guest feedback and complaints, resolving issues professionally while protecting the guest experience and hotel standards.

Lead, coach, and motivate team members through effective scheduling, performance feedback, on‑the‑job coaching, and targeted training programmes.

Support revenue and commercial initiatives, including occupancy, rate, upselling, and revenue optimisation activities where relevant.

Assist with budget preparation, cost monitoring, purchasing controls, and financial reporting.

Conduct regular property inspections to maintain standards across guest rooms, public areas, food and beverage operations, and back‑of‑house areas.

Ensure compliance with health, safety, security, licensing, and hotel operating procedures.

Act as the General Manager's delegate when required and provide clear communication to department heads and frontline teams.

About you

3-4 years of progressive experience in hotel operations, including at least 2–3 years in an Assistant Manager, Duty Manager, or supervisory leadership role.

Experience overseeing or coordinating multiple hotel departments, with the ability to prioritize effectively in a fast‑paced environment.

Strong guest‑recovery and problem‑solving skills, with a calm and practical approach to operational issues.

Proven ability to lead, coach, and hold teams accountable to service and performance standards.

Working knowledge of budgeting, cost control, revenue management, or hotel performance reporting.

Excellent English communication skills. Mandarin or Malay language ability is an advantage.

A hospitality, hotel management, or related qualification is preferred.

Willingness to work varied hours, including evenings, weekends, and public holidays.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

Hotel Grand Central Limited owns and operates hotels and properties throughout Singapore, Malaysia, Australia and New Zealand. Incorporated on 13 June 1968, the company listed on the Singapore Stock Exchange in 1978. The founding hotel (Hotel Grand Central) was built by the late Tan Chee Hoe, and his son Tan Eng Teong, who now holds the position of Chairman of the Board. While the full board of directors participates in the overall planning and strategic direction of the company, it is the Chairman and the Managing Director, Tan Teck Lin, who are principally involved in the day‑today running of the Australasian interests. The Group, through its wholly owned subsidiary, Grand Central Enterprises (Penang) Sdn Bhd and its associated companies, Grand Central Enterprises Berhad (listed on the Kuala Lumpur Stock Exchange) and Grand Central Enterprises (Johor) Sdn Bhd owns, operates, manages or has equity interests in, 11 hotels throughout Malaysia

Hotel Grand Central Limited expanded its hotel and commercial property interest into Australia and New Zealand in the early 1990's, with commercial property being purchased in Sydney, Australia; and Wellington, New Zealand. Further expansion occurred with the purchase of several hotel properties in Australia and New Zealand in 1995. Grand Central Management Limited was established to manage the various hotel and commercial property interests.

Throughout Australasia the organisation operates under the Group brand of Grand Hotels International. This umbrella brand enabled an amalgamation of the respective sales and marketing services, and management practices, thereby improving the economies of scale, and providing further opportunities to develop hotel and property management.

In South East Asia, Hotel Grand Central and Hotel Grand Continental subsidiary brands are used, while in Australia and New Zealand, Hotel Grand Chancellor is recognised as the hotel brand.

The Group has a vested interest in maintaining a long term investment strategy in Australia and New Zealand, and to further develop its expertise in these burgeoning tourism markets.

Hotel Grand Central Limited owns and operates hotels and properties throughout Singapore, Malaysia, Australia and New Zealand. Incorporated on 13 June 1968, the company listed on the Singapore Stock Exchange in 1978. The founding hotel (Hotel Grand Central) was built by the late Tan Chee Hoe, and his son Tan Eng Teong, who now holds the position of Chairman of the Board. While the full board of directors participates in the overall planning and strategic direction of the company, it is the Chairman and the Managing Director, Tan Teck Lin, who are principally involved in the day‑today running of the Australasian interests. The Group, through its wholly owned subsidiary, Grand Central Enterprises (Penang) Sdn Bhd and its associated companies, Grand Central Enterprises Berhad (listed on the Kuala Lumpur Stock Exchange) and Grand Central Enterprises (Johor) Sdn Bhd owns, operates, manages or has equity interests in, 11 hotels throughout Malaysia

Hotel Grand Central Limited expanded its hotel and commercial property interest into Australia and New Zealand in the early 1990's, with commercial property being purchased in Sydney, Australia; and Wellington, New Zealand. Further expansion occurred with the purchase of several hotel properties in Australia and New Zealand in 1995. Grand Central Management Limited was established to manage the various hotel and commercial property interests.

Throughout Australasia the organisation operates under the Group brand of Grand Hotels International. This umbrella brand enabled an amalgamation of the respective sales and marketing services, and management practices, thereby improving the economies of scale, and providing further opportunities to develop hotel and property management.

In South East Asia, Hotel Grand Central and Hotel Grand Continental subsidiary brands are used, while in Australia and New Zealand, Hotel Grand Chancellor is recognised as the hotel brand.

The Group has a vested interest in maintaining a long term investment strategy in Australia and New Zealand, and to further develop its expertise in these burgeoning tourism markets.

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