Luxury Hotel Manager: Guest Experience Leader

Mandarin Oriental, Kuala Lumpur; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Mandarin Oriental, Kuala Lumpur is seeking a Hotel Manager to join our Executive team. The Hotel Manager deputizes for the General Manager and is responsible for the effective day-to-day operation of the hotel, providing leadership to operational teams to ensure exceptional guest experiences, colleague engagement, operational efficiency, and profitability.

Based at the Kuala Lumpur property, the role requires strong leadership across Rooms, F&B, Guest Services, Housekeeping and Engineering, with

Qualifications

• Minimum 8 to 10 years of progressive experience in hotel operations.
• Leadership or senior management experience within luxury or upscale hotel environments.
• Degree or Diploma in Business Administration or Hotel Management or related discipline.

Responsibilities

• Lead the day-to-day operation of the hotel and deputize for the General Manager.
• Provide leadership to operational teams to ensure guest satisfaction, staff engagement, efficiency and profitability.
• Review guest feedback and ensure timely action; oversee guest correspondence and high-visibility service standards.
• Monitor and manage hotel financial performance, including budgets, costs and revenue optimization.

Skills

Leadership

Team management

Customer focus

Education

Degree or Diploma in Business Administration or Hotel Management

Job description

Mandarin Oriental, Kuala Lumpur is seeking a Hotel Manager to join our Executive team. The Hotel Manager deputizes for the General Manager and is responsible for the effective day-to-day operation of the hotel, providing leadership to operational teams to ensure exceptional guest experiences, colleague engagement, operational efficiency, and profitability.

Based at the Kuala Lumpur property, the role requires strong leadership across Rooms, F&B, Guest Services, Housekeeping and Engineering, with