Assistant Customer Service Manager

Mediterranean Shipping Company; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mediterranean Shipping Company Malaysia is seeking a Customer Service Booking Supervisor to lead a team responsible for daily booking operations. Based in Glenmarie, Shah Alam, you will coach staff across agency and Shared Service Centre, ensuring schedules and cargo arrangements are accurate and compliant.

You will monitor calls, streamline procedures to boost efficiency, and strive to meet KPI targets, reporting to the Customer Service Manager.

Qualifications

• Diploma or degree in logistics, transportation or business administration.
• 4–5 years in customer service within shipping or logistics.
• Team player, self-driven, able to work under pressure and meet deadlines.
• Strong analytical and communication skills.
• Proficient in MS Office and willing to learn new systems.

Responsibilities

• Oversee daily operations of booking processes and coach a team.
• Assist Manager to ensure accuracy of vessel changes and schedules.
• Monitor call queue and ensure prompt, polite responses.
• Streamline procedures to improve efficiency and customer service.
• Achieve KPI targets for the department.
• Report to Customer Service Manager.

Skills

Customer service

Shipping

Logistics

MS Office

Communication

Education

Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation

Bachelor's degree in Logistics/Transportation or Business Administration

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Involve in the daily operations of the booking processes for the company by coaching and leading a team of customer service personnels including team at Shared Service Centre professionally.

Assisting Manager to ensure smooth operations of the customer service booking team at both Agency and Shared Service Centre by monitoring daily vessel changes and schedule updated by Cases Team are current and accurate including compliance to sanction, DG, Flexibags bookings and other special project cargo arrangements.

To monitor call queue to the team and calls are answered promptly and politely.

Look for ways to streamline procedures to improve efficiency and customer service excellence.

Achieving the KPI's set for the department

To assist immediate superior on any ad-hoc task assigned

Reports to Customer Service Manager

Requirements:

Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.

Candidates with 4-5 years customer service background in shipping or logistics would be needed for this role.

A team player, self-driven and independent to work under pressure to meet deadlines, strong analytical and good communication skills.

Candd must be able to speaks and write good English.

Proficient in MS Office application

Must be prepared to learn new system applications.

Fulltime position: Glenmarie, Shah Alam, Selangor