Customer Service Assistant

FMX (M) Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Free parking

Cell phone reimbursement

On job training

14 days annual leave

Job summary

FMX (M) Sdn Bhd is seeking a Customer Service Assistant in Shah Alam to support Operations and Sales by handling inquiries, processing bookings, and delivering timely shipment updates to customers. The role requires strong communication, multi-tasking, and a customer-first mindset to resolve issues and enhance the overall experience.

Ideal candidates have 1–2 years in customer service, preferably within logistics or courier sectors, and proficiency in Bahasa Malaysia and English.

Qualifications

• Diploma, Advanced Diploma or Degree in any field.
• 1–2 years of experience in Customer Service, Contact Centre, or a related role.
• Experience in the logistics, courier, transportation, or service industry is an added advantage.

Responsibilities

• Handle customer calls and emails regarding shipment pick-up bookings and booking-related inquiries.
• Process customer shipment bookings accurately in the system and ensure all information is complete and up to date.
• Coordinate with the Operations team to provide timely shipment status updates to customers.
• Proactively contact customers via phone or email when updates or follow-ups are required.
• Follow up with agents on shipment status and ensure timely updates are obtained.
• Monitor and follow up on outstanding undelivered consignments and coordinate re-delivery arrangements with consignees.
• Handle customer inquiries and complaints professionally and ensure proper follow-up until resolution.
• Prepare KPI reports for submission to customers when required.
• Work closely with other departments to identify opportunities and implement improvements to enhance customer experience.
• Perform other related duties and responsibilities as assigned by the Company from time to time.

Skills

Customer service

Education

Diploma/Advanced Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Customer Service Assistant to join our team and play a key role in delivering an excellent customer experience. The successful candidate will work closely with our Operations and Sales teams to handle customer inquiries, resolve complaints, coordinate shipment updates, and ensure timely communication with customers.

Key Responsibilities

• Handle customer calls and emails regarding shipment pick-up bookings and booking-related inquiries.
• Process customer shipment bookings accurately in the system and ensure all information is complete and up to date.
• Coordinate with the Operations team to provide timely shipment status updates to customers.
• Proactively contact customers via phone or email when updates or follow-ups are required.
• Follow up with agents on shipment status and ensure timely updates are obtained.
• Monitor and follow up on outstanding undelivered consignments (UNDEL) and coordinate re-delivery arrangements with consignees.
• Handle customer inquiries and complaints professionally and ensure proper follow-up until resolution.
• Prepare KPI reports for submission to customers when required.
• Work closely with other departments to identify opportunities and implement improvements to enhance customer experience.
• Perform other related duties and responsibilities as assigned by the Company from time to time.

Requirements

• Diploma, Advanced Diploma or Degree in any field.
• Minimum 1–2 years of experience in Customer Service, Contact Centre, or a related role.
• Experience in the logistics, courier, transportation, or service industry is an added advantage.
• Good communication and interpersonal skills.
• Comfortable handling customer inquiries and complaints through phone and email.
• Strong follow-up and problem-solving skills.
• Detail-oriented and able to manage multiple tasks effectively.
• Pleasant personality with a positive and customer-focused attitude.
• Good command of Bahasa Malaysia and English.

Why Join Us?

• Work with an established company in the logistics and express delivery industry.
• Opportunities for professional development and career growth.
• Gain valuable experience working closely with Operations and Sales teams.
• Health insurance coverage.
• Free parking.
• Cell phone reimbursement.
• Full-time employment with a professional working environment.

Other Benefits:

• Medical health insurance
• unlimited appointed clinic claim
• 14 days annual leave
• On Job Training and external training provided
• Cell phone reimbursement
• Free parking
• Health insurance