Assistant Customer Service Manager

Mediterranean Shipping Company (M) Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 100,000; Full time

Job summary

Mediterranean Shipping Company (M) Sdn Bhd in Shah Alam is seeking a capable Customer Service Booking Supervisor to coach and lead a team responsible for daily booking processes and related logistics.

You will assist the Manager, monitor vessel schedule changes, ensure accuracy and compliance, respond to calls promptly, and drive KPI achievement while streamlining procedures.

Qualifications

• Diploma/Degree in Logistics/Transportation or related field.
• 4–5 years customer service background in shipping/logistics.
• Strong communication and analytical skills.
• Proficient in MS Office applications.
• Fluent in English (written and spoken).

Responsibilities

• Lead a team of customer service personnel in booking processes.
• Assist Manager to ensure smooth operations and monitor vessel schedule changes.
• Monitor call queues and ensure prompt, polite responses.
• Identify ways to streamline procedures for efficiency.
• Achieve the KPI’s for the department.
• Assist immediate superior on ad-hoc tasks.
• Report to Customer Service Manager.

Skills

Team leadership

Communication skills

Analytical skills

MS Office

English proficiency

Education

Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation

Bachelor’s Degree in Business Administration or related field

Professional Degree or Post Graduate Diploma in relevant field

Tools

MS Office

Job description

Involve in the daily operations of the booking processes for the company by coaching and leading a team of customer service personnels including team at Shared Service Centre professionally.

Assisting Manager to ensure smooth operations of the customer service booking team at both Agency and Shared Service Centre by monitoring daily vessel changes and schedule updated by Cases Team are current and accurate including compliance to sanction, DG, Flexibags bookings and other special project cargo arrangements.

To monitor call queue to the team and calls are answered promptly and politely.

Look for ways to streamline procedures to improve efficiency and customer service excellence.

Achieving the KPI's set for the department

To assist immediate superior on any ad-hoc task assigned

Reports to Customer Service Manager

Requirements:

Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.

Candidates with 4-5 years customer service background in shipping or logistics would be needed for this role.

A team player, self-driven and independent to work under pressure to meet deadlines, strong analytical and good communication skills.

Candd must be able to speaks and write good English.

Proficient in MS Office application

Must be prepared to learn new system applications.

Fulltime position: Glenmarie, Shah Alam, Selangor

MSC is a global leader in container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

MSC is a global leader in container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.