Application Support (Linux/RHEL)

Hexamatics Servvcom Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 64,000; Full time

Job summary

Hexamatics Servvcom Sdn Bhd is seeking an Application Support professional to back CPA Project applications in an air-gapped environment. The role focuses on incident management, troubleshooting, system monitoring, and change management to ensure stability of business-critical software.

You will work with Linux, OpenShift/Kubernetes, Huawei Cloud Stack and SQL, documenting actions in runbooks and communicating clearly with technical and non-technical stakeholders.

Qualifications

• Familiarity with Linux/RHEL environments
• Exposure to container/Kubernetes platforms (OpenShift)
• Familiarity with Huawei Cloud Stack or other private/hybrid clouds
• Basic SQL for querying and troubleshooting data issues

Responsibilities

• Provide first- and second-level support for business-critical applications within an air-gapped network
• Identify and triage application issues and route to the appropriate team for resolution
• Monitor application and platform health using on-premises/local monitoring tools; escalations per incident procedures
• Perform basic operational tasks (service restarts, log checks, resource checks) as part of first-line support
• Support secure methods for transferring code releases, patches, and logs across the air gap, following chain-of-custody procedures
• Assist with executing deployments and version upgrades in an offline/restricted-network setting
• Support basic root cause investigation by gathering logs and documenting findings for developers/platform teams
• Maintain and update support documentation, runbooks, and knowledge base articles
• Support user access management, environment configuration, and minor data fixes
• Participate in change management processes with proper testing and documentation
• Maintain detailed logs of all changes, transfers, and incidents for audit/compliance
• Follow physical and information security controls (e.g., no unauthorized devices, access logging)

Skills

Linux/RHEL familiarity

ITIL awareness

Documentation

Communication

Attention to detail

Security/compliance mindset

Tools

OpenShift

Huawei Cloud Stack

SQL

Monitoring tools

Runbooks

Job description

We are initiating Application Support position to support the CPA Project. The role will be responsible for application and operational support activities, including incident management, troubleshooting, system monitoring, deployment support, and change management activities to ensure the stability and availability of business-critical applications.

Key Skills / Knowledge and Behaviors

• Basic familiarity with Linux/RHEL environments
• Exposure to container/Kubernetes platforms (e.g., OpenShift)
• Familiarity with Huawei Cloud Stack (HCS) or other private/hybrid cloud platforms
• Basic SQL skills for querying and troubleshooting data issues
• General understanding of how applications work (frontend/backend/API interactions)
• Familiarity with ITIL processes (incident, problem, change management)
• Willingness to work within strict physical/logical access controls and undergo security clearance/vetting where required
• Strong documentation habits — many actions require manual logging in place of automated audit trails
• Good communication skills; able to explain technical issues to both technical and non-technical stakeholders
• High attention to detail and comfort following strict procedural runbooks

Job Description (JD)

• Provide first- and second-level support for business-critical applications within an air-gapped network
• Identify and triage application issues (service outages, slow performance, error messages, login/access problems) and route to the appropriate team for resolution
• Monitor application and platform health using on-premises/local monitoring tools; escalations per incident procedures
• Perform basic operational tasks (service restarts, log checks, resource checks) as part of first-line support
• Support secure, approved methods for transferring code releases, patches, and logs across the air gap (e.g., approved removable media, data diodes, transfer stations), following chain-of-custody procedures
• Assist with executing deployments and version upgrades in an offline or restricted-network setting, following documented runbooks
• Support basic root cause investigation by gathering logs, reproducing issues, and documenting findings for developers/platform teams
• Maintain and update support documentation, runbooks, and knowledge base articles specific to the application and platform stack
• Support user access management, environment configuration, and minor data fixes as required
• Participate in change management processes, ensuring changes are properly tested and documented before release
• Maintain detailed logs of all changes, transfers, and incidents to support audit and compliance requirements (e.g., SSDLC, change control, key control testing)
• Follow physical and information security controls (e.g., controlled media handling, no unauthorized devices, access logging)

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.