Application Support Specialist

Arcondis Group; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Arcondis Group is seeking an Application Support Specialist to join a global team. You will provide L2/L3 support for critical applications hosted on AWS/Azure and on-premises, ensuring stability, availability, and regulatory compliance in a fast-paced environment.

The role involves interacting with client stakeholders, vendors, and internal developers, with a focus on automation, continuous improvement, and documentation in line with GxP/FDA standards.

Qualifications

• 3–5+ years of experience in Application Support, System Administration, or Cloud Operations.
• Solid AWS basics and cloud/hybrid environments knowledge.
• Strong IIS and Windows Server fundamentals.

Responsibilities

• Provide advanced L2/L3 support for enterprise applications hosted on-premises and in the cloud (AWS/Azure).
• Troubleshoot complex application, infrastructure, and integration issues with log analysis and performance metrics.
• Administer IIS/Windows Server environments and manage log and app pool configurations.

Skills

AWS basics

IIS

Windows Server

log analysis

ITIL/ITSM

Azure DevOps

APIs & middleware

English fluency

Education

Bachelor's degree

Master's degree

Postgraduate/Doctorate

Tools

Mendix

SAP PI / MuleSoft

Azure DevOps

Job description

Overview

We are looking for a skilled Application Support Specialist with experience of supporting Applications running on Cloud (AWS/Azure) to join our dynamic international team. In this role, you will act as a Level 2/Level 3 escalation point for critical business applications while maintaining and optimizing mostly AWS-hosted environments.

You will work closely with client stakeholders, business application owners, and third-party vendors to ensure the stability, availability, and continuous improvement of business-critical systems.

This role demands strong technical troubleshooting skills, a business-oriented mindset, and adherence to strict regulatory compliance standards (GxP, FDA).

Team structure and support coverage

As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 time zones, you will contribute to around-the-clock service coverage. This role includes participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hours.

Key Responsibilities

• Provide advanced L2/L3 support for enterprise applications (e.g., QMS, LMS, EAM) hosted on-premises and in the cloud (AWS/Azure).
• Troubleshoot complex application, infrastructure, and integration issues utilizing deep log file analysis and performance metrics.
• Administer and configure IIS / Windows Server environments for overlaying applications (app pool restarts, log management).
• Manage Change Management activities, ensuring controlled system updates and enhancements maintain strict regulatory compliance.
• Create and maintain precise technical documentation (e.g., using UML, BPMN) compliant with industry standards.
• Coordinate directly with client’s internal developer teams and third-party vendors to resolve underlying bugs and infrastructure problems.
• Administer enterprise identity and access management (Active Directory, Okta).
• Drive continuous improvement initiatives through automation, process optimization, and proactively mentoring junior team members.

Requirements

Qualifications

• Follow-up/Higher Professional Education
• Postgraduate (Doctorate)
• University education (Master's degree)
• University education (Bachelor's degree)

Must have

• 3-5+ years of experience in Application Support, System Administration, or Cloud Operations.
• Strong understanding of AWS Platform basics (Amazon Workspaces, EC2, S3) and Cloud/On-Premises hybrid environments.
• Expertise in IIS and Windows Server fundamentals.
• Solid knowledge of enterprise databases (Microsoft SQL Server or Oracle).
• Advanced skills in log file analysis and infrastructure troubleshooting.
• Experience with Low-Code platforms (Mendix) for root-cause identification is a strong advantage.
• Experience with System Integration, APIs, and middleware tools (e.g., SAP PI, MuleSoft).
• High proficiency in ITIL / ITSM processes (Incident, Change, Problem management).
• Skilled in creating and maintaining formal technical documentation.
• Hands-on experience with Azure DevOps framework and Agile delivery practices.
• Excellent communication skills and fluency in English (written and spoken) to interact with global users.

Nice to have (considered a big plus)

• Knowledge of Regulatory Compliance standards (FDA 21 CFR Part 11, ISO 13485, EU Annex 11, GxP, GMP).
• Basic understanding of IT architecture frameworks (e.g., TOGAF).

Why join us?

• You’ll gain deep industry knowledge in a highly regulated, knowledge-intensive sector.
• You’ll work in a team where collaboration, knowledge-sharing, and continual improvement are a priority.
• You’ll have the opportunity to contribute to real-world projects from day one.

Language skills

English - Intermediate (B2)