IT Application Operations/DevOps Engineer - Rotational Shifts (ID: 705605)

PERSOL Malaysia; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

PERSOL Malaysia is hiring an IT Application Operations/DevOps Engineer to join our global support team. You will ensure stability, reliability, and performance of overseas business systems, handling incidents and implementing proactive prevention to avoid failures.

The role involves 7x24 monitoring, incident response, and collaboration with internal resources to meet business requirements, with rotational shifts to suit a global operation.

Qualifications

• Experience in system administration and IT support for enterprise applications.
• Proven ability to manage incidents, outages, and escalations promptly.
• Solid understanding of monitoring, capacity planning, and performance optimization.
• Comfort with working in rotational shifts to support global operations.

Responsibilities

• Operate and maintain overseas-related application systems and provide IT support for business operations.
• Identify risks from architecture, monitoring, capacity, and performance; drive optimization for stability.
• Support changes to business systems while maintaining stability during the transition.
• Handle 7x24 incidents, including response, escalation, diagnosis, and follow-up.
• Lead post-incident reviews and implement fault improvements; monitor alerts and escalations.

Skills

System Administration

IT Support

Incident Management

Monitoring

Tools

Nagios

Zabbix

Job description

IT Application Operations/DevOps Engineer - Rotational Shifts (ID: 705605)

Job Summary:
We are seeking a motivated Junior to Mid-Level System Administrator to join our global application support team. This role is responsible for ensuring the stability, reliability, and performance of our overseas business systems. The ideal candidate will be a key player in delivering world-class system administration and maintenance, handling system issues, and implementing proactive prevention against system failure.

Key Responsibilities

• Responsible for the operation and maintenance of overseas-related systems, providing IT support services for various business operations, and coordinating internal resources to deliver business requirements.
• Ensure the stable operation of application systems; identify system risks from perspectives such as application architecture, monitoring, capacity, and performance; and drive optimization solutions to continuously improve system stability.
• Support changes to business systems and foundational services, ensuring system stability throughout the change process.
• Responsible for handling business system incidents on a 7*24 basis, including responding to and escalating critical, complex, and major incidents.
• Responsible for major application system fault response, escalation, follow-up, rapid diagnosis, resolution, user follow-up, and driving the implementation of fault improvement measures.
• Responsible for 7*24 monitoring duty (covering both application operations and infrastructure components), handling system alerts, abnormal events, and escalating infrastructure component exceptions.
• Service Quality Management:
  • Handle post-incident ticket management and quality inspection for business system event tickets.
  • Track and analyze metrics for business system event tickets, including satisfaction rate, timely resolution rate, first-contact resolution rate, and conduct analysis of negative feedback.
• Operational Efficiency Improvement:
  • Lead optimization initiatives for business system incident operations to reduce incident volume.
  • Establish proactive prevention mechanisms and utilize data analysis to reduce the recurrence rate of known issues.

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PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.