Junior Application Support

Optimum Infosolutions; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Application Support professional to support the CPA Project and ensure the stability, availability and operational continuity of business-critical applications. The role operates in a restricted-network environment with incident management, troubleshooting, monitoring, deployment support and change management.

The role involves first- and second-level support, running log checks, maintaining runbooks, and collaborating with developers and infrastructure teams to

Qualifications

• 1–3 years of experience in Application/Production/Technical Support or IT operations.
• Experience in application support, production support or system support.
• Familiarity with Linux/RHEL environments, container platforms, and private/hybrid clouds.

Responsibilities

• Provide first- and second-level support for business-critical applications within an air-gapped/restricted network.
• Identify, triage and troubleshoot application issues including outages, performance problems and login issues.
• Monitor health using on-premises/local tools and perform basic operational tasks.
• Escalate incidents per procedures and assist with secure code releases in restricted environments.
• Follow runbooks, maintain change records and document findings for audit purposes.
• Collaborate with developers and infrastructure teams to resolve issues.

Skills

Communication

ITIL awareness

Team collaboration

Tools

Kubernetes/OpenShift

Huawei Cloud Stack

Linux/RHEL

SQL

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an Application Support professional to support the CPA Project and ensure the stability, availability and operational continuity of business-critical applications.

The role will provide first- and second-level application support within a highly controlled, restricted-network environment, covering incident management, troubleshooting, system monitoring, deployment support, change management and operational documentation.

About the Role

We are looking for an Application Support professional to support the CPA Project and ensure the stability, availability and operational continuity of business-critical applications.

The role will provide first- and second-level application support within a highly controlled, restricted-network environment, covering incident management, troubleshooting, system monitoring, deployment support, change management and operational documentation.

Key Responsibilities

• Provide first- and second-level support for business-critical applications within an air-gapped/restricted network.

• Identify, triage and troubleshoot application issues including service outages, performance issues, error messages and login/access problems.

• Monitor application and platform health using on-premises/local monitoring tools.

• Perform basic operational activities such as service restarts, log checks and resource checks.

• Escalate incidents and anomalies to the appropriate technical teams in accordance with established procedures.

• Support secure and approved transfer of code releases, patches and logs across restricted/air-gapped environments.

• Follow chain-of-custody procedures for approved removable media, transfer stations or other authorised transfer mechanisms.

• Assist with application deployments, patches and version upgrades in offline or restricted-network environments.

• Support basic root-cause investigation by gathering logs, reproducing issues and documenting findings.

• Maintain and update application support documentation, runbooks and knowledge-base articles.

• Support user access management, environment configuration and minor data fixes where required.

• Participate in change management activities and ensure changes are properly tested, approved and documented before implementation.

• Maintain detailed records of incidents, changes, transfers and operational activities for audit and compliance purposes.

• Follow strict physical and information security controls, including access logging and controlled-media handling.

• Collaborate with developers, infrastructure/platform teams and business stakeholders to resolve application issues.

Requirements

• Ideally 1–3 years of experience in Application Support, Production Support, System Support, IT Operations or Technical Support.

• Experience in Application Support, Production Support, Technical Support or System Support.

• Basic familiarity with Linux/RHEL environments.

• Exposure to Kubernetes/OpenShift or container platforms.

• Familiarity with Huawei Cloud Stack (HCS) or other private/hybrid cloud platforms is an advantage.

• Basic SQL skills for data querying and troubleshooting.

• General understanding of application architecture, including frontend, backend, APIs and databases.

• Familiarity with ITIL processes, particularly incident, problem and change management.

• Comfortable following strict procedural runbooks and operational controls.

• Good communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

• Willingness to work within strict physical and logical access controls.

• Willingness to undergo security clearance/vetting where required.

• Comfortable working in an onsite and highly controlled environment.

Preferred Experience

Candidates with exposure to the following will have an added advantage:

• Banking / financial services / fintech environments.

• Air-gapped or isolated networks.

• Production application support.

• Kubernetes/OpenShift.

• Huawei Cloud Stack or private cloud environments.

• Secure software deployment and controlled release processes.

• Audit, compliance and change-control environments.