Application Support Associate

Arcondis Group; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Arcondis Group in Kuala Lumpur is seeking an Application Support Associate who is a recent graduate or has 1–2 years IT experience. You will manage critical applications, gain hands-on experience with ITSM processes, cloud environments, and enterprise access management while ensuring smooth day-to-day operations.

Join a globally distributed team across multiple time zones, participate in on-call rotations after training, and grow into a Technical Application Expert while contributing to

Qualifications

• Bachelor's degree in IT or related technical field.
• Basic understanding of Cloud platforms (AWS/Azure).
• Familiar with ITSM/ITIL processes.
• Hands-on attitude with analytical thinking and problem-solving.
• Excellent written and spoken English for global interactions.
• Fresh graduates welcome to apply.

Responsibilities

• Provide Level 1.5 / Level 2 support for business-critical enterprise applications.
• Handle Incident Tickets, Service Requests, user access management, and Active Directory /SSO.
• Triageticketsandanalyseapplication logs toidentifyroot causes of reported issues.
• Guide global users on correct system usage to prevent recurring operational issues, potentially deliver user trainings.
• Assistin creating andmaintainingoperational documentation and runbooks.
• Manage Incidents and Service Requestsin accordance withITIL best practices using ServiceNow.
• Work closely with senior colleagues toresolvecomplex technicalissuesand learn systemand applicationarchitecture.

Skills

IT support

Incident management

Cloud platforms

Active Directory

ITIL / ITSM

English communication

Education

Bachelor's degree in IT or related field

Master's degree

Tools

ServiceNow

Azure DevOps

Okta

SQL

Mendix

Job description

Application Support Associate - (JP-AAD-01.1)

Requisition #

JP-AAD-01.1

Job Title

Application Support Associate

Contract Type

Full Time

Category

Managed Services

Location

Overview

We'relooking for a motivated junior professional-ideally a recent graduate or someone with 1-2 years of ITexperience- tojoin our well-established and supportive global team. This role is ideal for someone eager to learn from senior experts, develop technicalexpertisein enterprise environments, and grow into a Technical ApplicationExpertover time.

You'll manage critical applications forourclientsin a highly regulated sector. You will gain hands-on experience with ITSM processes, cloud environments, and enterprise access management while ensuring smooth day-to-day operations.

Team structure and support coverage

As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 timezones, you will contribute to around-the-clock service coverage. This rolemightinclude participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hoursafter the training period.

KeyResponsibilities:

Provide Level 1.5 / Level 2 support for business-critical enterprise applications.

HandleIncident Tickets,Service Requests, user access management, and Active Directory /SSO.

Triageticketsandanalyseapplication logs toidentifyroot causes of reported issues.

Guide global users on correct system usage to prevent recurring operational issues, potentially deliver user trainings.

Assistin creating andmaintainingoperational documentation and runbooks.

Manage Incidents and Service Requestsin accordance withITIL best practices using ServiceNow.

Work closely with senior colleagues toresolvecomplex technicalissuesand learn systemand applicationarchitecture.

Qualifications,SkillsandExperience:

Education whichsuitthe position

Follow-up/Higher Professional Education

University education (Bachelor'sdegree)

University education (Master'sdegree)

Must have:

A degree in IT or a related technical field (Fresh graduates are welcome).

Basic understanding of Cloud platforms (AWS/Azure).

Technical familiarity with ServerOS(Windowsand/orLinux).

Basic understanding of ITSM / ITIL processes.

Hands-on attitude, analytical thinking, and a problem-solving mindset.

Strong desireto learn technical documentation and log file analysis.

Excellent communication skills and fluency in English (written and spoken) to interact with global users.

Nice to have (considered a big plus):

Knowledge andunderstanding of databases (SQL).

Experience with User Access Management (Active Directory, Okta, SSO).

Experience withLow-Code platforms (Mendix) for root-cause identificationis a strong advantage.

Exposure to Azure DevOpsframeworkand Agile ways of working is beneficial.

Familiarity with regulated environments (GxP, ISO 13485) or standard operating procedures.

You'll be mentored by experienced professionals who will guide your growth into a Technical ApplicationExperts.

You'll gain deep industry knowledge in a highly regulated, knowledge-intensive sector.

You'll work in a team wherecollaboration, knowledge-sharing, and continual improvementare a priority.

You'll have the opportunity to contribute to real-world projects from day one.