Application Manager

chcegroup; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading technology firm in Kuala Lumpur seeks a skilled professional to lead IT systems and improve business operations. Responsibilities include managing ERP issues, analyzing needs for software solutions, and ensuring projects meet their goals. The ideal candidate has over 10 years of experience in ERP implementation and strong leadership skills. Excellent communication is essential for collaboration across diverse backgrounds.

Qualifications

• Minimum of 10 years in ERP and supply chain solutions.
• Experience managing internal users and external consultants.
• Project Manager with 2 Full Cycle Implementations.

Responsibilities

• Support and troubleshoot ERP and local application issues.
• Analyze needs and develop software solutions for operational efficiency.
• Manage training and development of direct reports.
• Ensure project deliverables and timelines are met.

Skills

IT Service Management (ITIL)

Project Management

ERP implementation

Problem-solving

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

To lead and improve business systems, related processes and data analytics in the organization.

Job Responsibilities

• Support and troubleshoot ERP issues and local application issues
• Analyze associate’s needs and develop software solutions that support day to day operations, including complex reporting needs with the aim of optimizing operational efficiency
• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration
• Responsible for direct report’s performance and delivery by ensuring quality, policies, systems and procedures are in place and implement disciplinary measures where necessary
• Manage direct report’s on-the-job training & development needs
• Accomplishes financial goals set by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
• Participate in annual Disaster Recovery Simulation
• Ensure project deliverables, budget, KPI and timelines are met
• Establish and maintain strong, strategic partnership with vendors and service suppliers
• Adherence to procurement policies at all time
• Establish, monitor and maintain service performance of the IT helpdesk system
• Any other duties required assigned to you from time to time

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• IT Service Management (ITIL) certifications
• Project Management certification is an advantage
• Minimum of 10 years of experience in implementing and supporting ERP, weighbridge, supply chain, project management, online workflow, IT helpdesk solutions
• Experience conducting requirement gathering, gap analysis, design, build, preparing test cases, conducting training and managing user acceptance test
• Proven experience in managing internal users and external consultants (On-Shore & Off-shore)
• Experience with Business Continuity Planning, managing external auditors
• Project Manager with 2 Full Cycle Implementations
• Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner
• Excellent communicator and good listener
• Ability to communicate and work together effectively with end users from various ethnic and cultural backgrounds
• Proficiency in end-to-end process of design-to-delivery
• Strong problem-solving and decision-making abilities